Unified Agent Desktop

Our all-in-one contact center application presents customer data, activity history, and real-time performance metrics in a decluttered user interface, with easy click-to-call and click-to-chat features

Customer Recognition

Instantly identify customers using data from internal databases and external sources. Work with contacts from multiple CRMs, augment existing data, and launch successful campaigns from contacts lists

Integrations

Our solution works with CRMs, messengers, social media, and databases to enable a true omnichannel experience across all your apps, including Salesforce, Zendesk, and ServiceNow, to name a few

AI Assistance and Bots

Cognitive technologies such as voice transcription, Natural Language Understanding, meaning extraction, and bot training are built-in to our contact center solution and integrated from partners

Process Automation

Achieve fast, effective customer conversations over any combination of communication channels via scenarios and workflows. Easily set up ACDs, skills-based and priority routing, IVRs, and more

Reporting and Monitoring

Analyze all aspects of call center performance with detailed reports, call recordings, transcripts, and statistics. Provide real-time feedback to agents on their performance via customer survey ratings

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

Omnichannel Conversations

Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers

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Clean, Helpful Agent Workplace

Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data

Unique Architecture

Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.

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