ANALYST REPORTS

Get to know Bright Pattern and why industry experts like Gartner and Ovum rank us as a leader in contact center software. Ovum, Gartner GetApp, and Gartner Software Advice reports Bright Pattern above industry leading vendors including Five9, NICE inContact, Genesys, Aspect for overall customer satisfaction and omnichannel features and functionality. Our award winning technology is the shining start in the reports along with our executive strategy, ease-of-use, digital channels, and customer satisfaction. Find out how Bright Pattern can help you with your omnichannel digital transformation.

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Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report

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Frost & Sullivan Profiles Bright Pattern As Top Vendor

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Gartner Names Bright Pattern a CCaaS FrontRunner for Third Consecutive Year

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Omdia Cloud Contact Center Buyer's Guide

G2 Crowd Comparison for Cloud Contact Center Software

G2 Crowd Comparison for Cloud Contact Center Software

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Contact Center Buyers Guide, North America, 2019

FrontRunners

2019 FrontRunners Quadrant for Call Center Software

2018-frontrunner-quadrant

2018 FrontRunners Quadrant for Call Center Software

getapp

Q4 2018 GetApp Call Center Category Leaders

ovum

Ovum Decision Matrix