E-BOOKS

by Bright Pattern

Brought to you by industry thought leaders, our top cloud contact center resources provide insight on trending topics, including omnichannel, call center best practices, artificial intelligence, customer experience innovation, cloud migration, digital transformation, and more!

personalizing customer experience

Personalizing Customer Experience

Trend-Report

The Omnichannel CX Benchmark Survey Trend Report

grow your BPO

Grow Your BPO with Cloud-Based Omnichannel Service

2019-trends

2019 Contact Center Trends

ebook-save-transition-to-cloud

How to Transition Your Contact Center to the Cloud Safely

Midsize-companies-ebook

Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

effortless and personal omnichannel customer service

5 Keys: Effortless and Personal Omnichannel Customer Service

2018 contact center trends

2018 Contact Center Trends

Improving Customer Experience Through Agent Engagement

Improving Customer Experience Through Agent Engagement

Chatbot-and-AI-Ebook

How to Win with AI and Bots in Your Customer Service Operation