by Bright Pattern

Brought to you by industry thought leaders, our top cloud contact center resources provide insight on trending topics, including omnichannel, call center best practices, artificial intelligence, customer experience innovation, cloud migration, digital transformation, and more!


10 Tips for Omnichannel Customer Journeys

personalizing customer experience

Personalizing Customer Experience


The Omnichannel CX Benchmark Survey Trend Report

grow your BPO

Grow Your BPO with Cloud-Based Omnichannel Service


2019 Contact Center Trends


How to Transition Your Contact Center to the Cloud Safely


Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

effortless and personal omnichannel customer service

5 Keys: Effortless and Personal Omnichannel Customer Service

2018 contact center trends

2018 Contact Center Trends

Improving Customer Experience Through Agent Engagement

Improving Customer Experience Through Agent Engagement


How to Win with AI and Bots in Your Customer Service Operation