The YMCA of the North Chooses Bright Pattern for Tightest Integration with ServiceNow, Microsoft Dynamics, and Microsoft Teams

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More than 220,000 members

An organization in Minnesota comprising 27 membership branches, seven resident camps, two family camps, nearly a dozen day camps, and dozens of child care locations.

Key Integrations

Microsoft Teams integration was a key requirement and they wanted to be able to have the integration available directly in the CcaaS desktop (for example conference in Bob from accounting). Bright Pattern’s Microsoft Teams integration was superior to the competition and a key factor in their decision to select Bright Pattern.

Compliance standards

Bright Pattern also had to comply with stringent Security and PCI Compliance standards of YMCA.

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Quality Management

As part of the selection, YMCA also wanted Bright Pattern’s Omni QM which allows 100% of interactions to be measured on every channel using AI.

This was a highly competitive RFP between Bright Pattern, Five9, Genesys, InContact, and RingCentral

VIEW COMPARISON

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G2 Comparison Scores in Key Satisfaction Areas for CCaaS

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Ease of Doing Business
Bright Pattern
91%
Genesys PureCloud
83%
NICE inContact
80%
Quality of Support
Bright Pattern
91%
Genesys PureCloud
79%
NICE inContact
75%
Ease of Setup
Bright Pattern
86%
Genesys PureCloud
78%
NICE inContact
84%
Likely to Recommend
Bright Pattern
84%
Genesys PureCloud
76%
NICE inContact
82%

Bright Pattern vs.
Premised Based Providers

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution at a fraction of the cost of an on-prem-ise solution. Make expensive equipment, on-premise IT teams, and slow upgrades a thing of the past. Provide personalized customer experiences, utilize the newest features and upgrades right when they come out, and see extremely fast ROI with Bright Pattern’s cloud-based solutions.

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Bright Pattern vs.
Cloud-Based Providers

Bright Pattern was recognized as a leader in the latest G2 Crowd Report with the highest ROI and fastest time to implement out of all CCaaS providers. Bright Pattern outranked top contact center infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Bright Pattern shined in overall customer satisfaction ratings, the results index, and the relationship index with the best ROI in the industry.

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Customer Success with Bright Pattern

33% Reduction in Average Handle Time (AHT)
95% Customer Satisfaction Rate
86% Reduction in Agent Training Time
“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, Co-Founder of trusource labs

Customer Success Metrics

80%
Call deflection rate
Large-Scale BPO for Fortune 500 Companies
86%
Decrease in agent training time
Multilingual Global Enterprise BPO
5x
Contact Center Growth
2K+ agents deployed in weeks - Second Largest US Bank
95%
Customer satisfaction rate
Leading Mobile Network Provider
99.999%
Uptime
Fastest Growing BPO in Central Texas
50%
Decrease in deployment time
Leading CX Support for High-Tech Consumer Devices

Let us know if You’re interested.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.