An organization in Minnesota comprising 27 membership branches, seven resident camps, two family camps, nearly a dozen day camps, and dozens of child care locations.
Microsoft Teams integration was a key requirement and they wanted to be able to have the integration available directly in the CcaaS desktop (for example conference in Bob from accounting). Bright Pattern’s Microsoft Teams integration was superior to the competition and a key factor in their decision to select Bright Pattern.
Bright Pattern also had to comply with stringent Security and PCI Compliance standards of YMCA.
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As part of the selection, YMCA also wanted Bright Pattern’s Omni QM which allows 100% of interactions to be measured on every channel using AI.
Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution at a fraction of the cost of an on-prem-ise solution. Make expensive equipment, on-premise IT teams, and slow upgrades a thing of the past. Provide personalized customer experiences, utilize the newest features and upgrades right when they come out, and see extremely fast ROI with Bright Pattern’s cloud-based solutions.
READ G2 REPORTBright Pattern was recognized as a leader in the latest G2 Crowd Report with the highest ROI and fastest time to implement out of all CCaaS providers. Bright Pattern outranked top contact center infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Bright Pattern shined in overall customer satisfaction ratings, the results index, and the relationship index with the best ROI in the industry.
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