Research from IQPC, Gartner, Dimension Data, and others shows that customers want effortless omnichannel journeys across channels, yet less than 15% of companies today offer seamless conversations. Why are companies not providing omnichannel support? Many find it too difficult and time-consuming to implement. Luckily, our latest ebook “Top Ten Keys for Creating, Measuring, and Improving […]Continue reading

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event in Las Vegas, and then the annual CCW Europe event, which took place in Amsterdam, Netherlands, earlier this month. For those looking for great CX in Amsterdam, we wanted to […]Continue reading