PAXYL PARTNERS WITH BRIGHT PATTERN TO PROVIDE LEADING-EDGE CONTACT CENTER TECHNOLOGIES
Bright Pattern Contact Center software will help Paxyl Solutions provide the most innovative and effortless omnichannel technology and professional services to mid-market and enterprise customers. Bright Pattern Contact Center software will be a core component of Paxyl Solutions’ contact center suite, providing their customers with an innovative omnichannel contact center platform and agile services to deliver an exceptional customer experience.
“As an expert in contact centre solutions, we aim to provide our customers with an omnichannel cloud solution that optimizes the customer experience in a user-friendly and intuitive way,” said Philippe Tremblay, Vice President of Business Development. “Bright Pattern is a true, seamless, omnichannel solution that gives businesses the tools they need to build powerful customer connections while delivering the results organizations demand.”
“With over 15 years of expertise in contact centers, Paxyl Solutions provides exceptional quality and outstanding expertise,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “Paxyl Solutions works with the most high-performing technologies on the market and strives to provide clients with the tools to deliver personalized and effortless customer experiences. We are looking forward to a long and immensely successful relationship.”
Established in 2003, Paxyl Solutions is a leading specialist in multimedia contact center solutions and unified telecommunication. The company’s mission is to help organizations understand and manage customer interactions more efficiently and to increase agent productivity, resulting in both enhanced profitability and customer loyalty.
The Paxyl Solutions team strives to excel in delivering the most comprehensive solutions that ease implementation and management of customer interaction. Using leading-edge technologies, professional services, and partners worldwide, Paxyl Solutions empower organizations to maximize customer lifetime value.