ROBERT C. DAVIS AND ASSOCIATES PARTNERS WITH BRIGHT PATTERN TO IMPROVE CUSTOMER SATISFACTION AND CONTACT CENTER PERFORMANCE
Bright Pattern Contact Center will help Robert C. Davis and Associates provide the most effortless and personalized omnichannel technology to companies looking to revolutionize customer communications in their industry. The cloud-first, native platform facilitates seamless conversations across all channels with customer-centric self-service and bot channels utilizing AI from IBM Watson and Google. The partnership between Bright Pattern and Robert C. Davis and Associates brings new innovation to companies via the cloud, reducing the total cost of ownership and providing instant product upgrades through agile product release cycles.
“We are delighted to partner with Bright Pattern,” said Bob Davis, Founder and CEO of Robert C. Davis and Associates. “The technology and expertise that Bright Pattern brings to the client, coupled with the people development skills of Robert C. Davis and Associates, make for a combination that will surely deliver the best customer experience for our clients’ customers.”
“Robert C. Davis and Associates helps companies create a world-class customer experience through their consulting practices,” said Brian Hays, Senior Vice President Sales at Bright Pattern. “By pairing that with Bright Pattern’s omnichannel cloud-based contact center software, customers can transform the way they provide service and seamlessly connect with customers at any time, anywhere, and over any channel. The partnership allows companies to future proof their contact center operations by investing in award-winning technology and an experienced consulting team.”
Based in metro Atlanta, Robert C. Davis and Associates is a contact center training, coaching and consulting firm serving Fortune 500 companies across a wide array of industries throughout North America and worldwide. Using its exclusive Quality Conversation methodology (based upon a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests, and needs), Robert C. Davis and Associates has driven millions of dollars in added revenue for its clients through improved sales, retention, customer service and customer experience results. The company provides embedded support in owned-and-operated and vendor partner sites, supported roll-outs of client-developed training and coaching initiatives, customized training and coaching programs based on The Quality Conversation methodology, service-to-sales conversion programs, new contact center launches, speech analytics solutions, leadership development, workforce and workload management, and continuous improvement programs. Robert C. Davis and Associates also provides its services for companies that have retail, door-to-door and kiosk sales channels.