UPCOMING EVENTS

CCExpo

ICMI Contact Center Expo

ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them.

May 13-16, 2019
Ft. Lauderdale, FL | The Diplomat Resort

neccf logo

2019 NECCF Conference & Expo

Last year’s Annual Conference & Expo was a great success with nearly 400 attendees, 8 workshops and 40 sponsors. So mark your calendars as you don’t want to miss this year’s event on Tuesday, June 11th, 2019 at Gillette Stadium in Foxborough, MA, home of the New England Patriots! This highly anticipated event showcases the latest in technology and innovation for the Call Center industry.

Tuesday, June 11th, 2019
Gillette Stadium in Foxborough, MA

Customer Contact Event

CCW Customer Contact Week

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

June 24 – 28, 2019
The Mirage, Las Vegas

socap

2019 Annual Conference

Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. These vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world’s most recognized Fortune 1000 as well as emerging and leading startup companies. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business.

October 20-23, 2019
Tucson, AZ