Upcoming Events


Healthcare Call Center Times

Healthcare call centers continue to grow in importance as health delivery systems recognize the value they can contribute toward the patient experience. As such, call centers must swiftly move into high gear to successfully meet this challenge. Among the many ways that call centers can enhance the patient experience are such things as making it easier for patients to find and schedule physician appointments, connect with a nurse at any time of the day or night for advice or triage, schedule an ancillary visit, and receive a discharge call from a nurse to check on how they are doing now that they are back at home. “Navigating in the Fast Lane” is our theme this year from our first pre-conference workshop, “The STP Formula for Growth: Strategy, Technology and People” to our final session on “Making Your Call Center a Calling.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.

Salt Lake City, UT / June 7-9


Northeast Contact Center Forum

Join the largest group of contact center professionals and industry experts in New England!  Nearly 40 state-of-the-art sponsors for a full day of learning, networking and industry experts!  The day includes peer to peer learning with roundtable discussions, expert led workshops and more!

Boston, MA / June 13

CX event

2017 IQPC Call Center Week

CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be inspired and refreshed to take on what’s next.

Las Vegas, NV / June 27 – July 1


Oracle Open World

Choose from more than 2,500 Oracle OpenWorld sessions. Explore what more than 300 partners are creating with Oracle technology. Experience 2,000 innovative demos.

San Francisco, CA / October 1-5


Relate by Zendesk

Relate by Zendesk is home to a diverse selection of expert content and deep thoughts from Zendesk. It connects the business side of what Zendesk does—create software for improving customer interactions—to the more general human desire for better relationships.

Relate by Zendesk helps you examine, ponder, and hopefully improve the interactions you have with other people whether they’re customers or coworkers, friends or frenemies. Because even though this is business, we’re all people. Transactions are interactions, and interactions are the foundation of relationships.

New York City, NY / October 23-24

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