UPCOMING EVENTS

CCW-Australia

Customer Contact Week – Australia 2019

“4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2019 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA”

28 February – 01 March, 2019
The Star, Queensland, Australia

Contact Center Ideas & Innovations Tour 2019 - Phoenix - SOCAP

Contact Center Ideas & Innovations Tour 2019 – Phoenix – SOCAP

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva and a pool of your industry peers for an interactive day focused on new ideas and the latest innovations for the Call Center.

Thu, March 14, 2019
1:00 PM – 5:00 PM MST

Moon Valley Country Club, Phoenix, Arizona

call center expo

Call & Contact Centre Expo UK

The UK’s Biggest Call & Contact Centre Event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

27 & 28, March 2019
ExCeL London

CCExpo

ICMI Contact Center Expo

ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them.

May 13-16, 2019
Ft. Lauderdale, FL | The Diplomat Resort

neccf logo

2019 NECCF Conference & Expo

Last year’s Annual Conference & Expo was a great success with nearly 400 attendees, 8 workshops and 40 sponsors. So mark your calendars as you don’t want to miss this year’s event on Tuesday, June 11th, 2019 at Gillette Stadium in Foxborough, MA, home of the New England Patriots! This highly anticipated event showcases the latest in technology and innovation for the Call Center industry.

Tuesday, June 11th, 2019
Gillette Stadium in Foxborough, MA

Customer Contact Event

CCW Customer Contact Week

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

June 24 – 28, 2019
The Mirage, Las Vegas

socap

2019 Annual Conference

Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. These vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world’s most recognized Fortune 1000 as well as emerging and leading startup companies. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business.

October 20-23, 2019
Tucson, AZ