Upcoming Events


Customer Contact Week 2019

“Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.”

January 15 – 18, 2019
JW Marriott, Nashville, TN


Customer Contact Week – Australia 2019

“4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2019 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA”

28 February – 01 March, 2019
The Star, Queensland, Australia

Contact Center Ideas & Innovations Tour 2019 - Phoenix - SOCAP

Contact Center Ideas & Innovations Tour 2019 – Phoenix – SOCAP

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva and a pool of your industry peers for an interactive day focused on new ideas and the latest innovations for the Call Center.

Thu, March 14, 2019
1:00 PM – 5:00 PM MST

Moon Valley Country Club, Phoenix, Arizona