Upcoming Events


Customer Contact Week Webinar

Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

Midsize companies today can beat the bigger guys by offering outstanding customer service that is better than enterprise brands. They are doing it by offering faster, better customer service more nimbly and at a lower cost than larger companies. What is their secret? This session will discuss tips to beat your competitors.

Thursday, November 7, 2018
02:00 PM – 03:00 PM EST


Regional Event

“Join us for an amazing day of education and networking at the PACE Regional Contact Center Summit in Princeton, New Jersey.  The Summit will focus on Understanding Compliance and Improving Operations in your contact center.”

November 14th, 2018
10 AM – 5 PM 

SOCAP Southwest Regional Chapter

“Come learn about how AI can help automate your contact center and how to make customer data meaningful. The event will feature great speakers, topics, networking, lunch and 2 Ballast Point craft beers.”

Friday, November 16, 2018 
11:00am – 3:00pm PST

SOCAP Southwest Regional Chapter

The Aaron Taylor S.T.A.R. Awards and
Holiday Luncheon

“In memory of Aaron Taylor who passed away recently we have re-named our annual STAR Awards to the Aaron Taylor S.T.A.R. Awards. Judy Mckee from McKee Consulting will be presenting the awards again this year.”

Wednesday December 5, 2018 
10:00am – 2:00 pm PST

18th Annual NY PACE Holiday Gala

12/6/2018 5:30 PM EST –
12/6/2018 8:00 PM EST

Customer Contact Week 2019

“Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.”

January 15 – 18, 2019
JW Marriott, Nashville, TN


Customer Contact Week – Australia 2019

“4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2019 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA”

28 February – 01 March, 2019
The Star, Queensland, Australia

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