Upcoming Events


Call Center Week Winter 2018

CCW in New Orleans will provide you with the tools and insight to deliver world-class service with speed & efficiency. Now that we have IoT, Augmented Reality, Artificial Intelligence, Bots and Robotics, we have new capabilities to drive efficiencies and revenue and meet changing customer expectations. Discover how to embrace a digital future.

New Orleans / January 22-25


CCW Australia

CCW2018 will demonstrate through case studies and interactive discussion, that the innovation of people processes and technology will drive contact centres forward. CCW2018 will unite contact centre managers, customer service experts and thought leaders in the fastest growing customer contact event in Australia: the 3rd Australian Contact Centre Week Summit 2018. This event is an extension of the world’s biggest Call Centre Week series from the USA.

Sydney / February 14-16


Enterprise Connect

Enterprise Connect’s expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The 4-day conference is designed with one objective in mind: to help you maximize your investments in communications and collaboration systems, software and services.

Orlando / March 12-15


18th Annual Call Center Week

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

Las Vegas / June 18-22

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