While most organizations are familiar with the functions of a call center, they may not realize how much call or contact center technology can improve a business’s top and bottom line with improved ROI. Businesses of all sizes can provide optimal customer service, improve revenue and reduce costs using contact center as a service.

Ted Hunting leads marketing at Bright Pattern, a leader in innovative cloud customer experience platforms. Hunting is a recognized speaker in the customer experience industry with keynotes and presentations at top conferences including Gartner, Forrester, Customer Contact Week, ICMI, Enterprise Connect, Execs in the Know and more.

A cloud-based omnichannel call center can allow you to meet people where they’re at, giving them the experience they desire.

In this conversation, Sheri Greenhaus, Executive Director, CrmXchange interviews Ted Hunting, Senior Vice President, Marketing, from Bright Pattern, a cloud Omni channel contact center company. Ted highlights their solutions and target audience, emphasizing their successful deployments and positive customer feedback. He discusses the competitive advantages of Bright Pattern, including their user-friendly platform, powerful capabilities, and […]Continue reading