Category: Success Stories

Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by enterprise provider of consumer electronic devices SAN BRUNO, Calif., Sept. 19, 2019 /PRNewswire/ -- A leading consumer electronics organization known for innovation and expert device design has recently [...]Continue reading

Leading Global Delivery Service Deploys Bright Pattern Contact Center Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global shipping and logistics enterprise SAN BRUNO, Calif., Aug. 29, 2019 /PRNewswire/ -- A leading global service delivery company known for an innovative customer experience has recently deployed Bright Pattern Contact Center for [...]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software for innovative companies, selected by Ocular Technologies, customer experience leader in South Africa SAN BRUNO, Calif., May 8, 2019 /PRNewswire/ — Bright Pattern today announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software for innovative companies, selected by The Connection, premier BPO for Fortune 500 companies SAN BRUNO, Calif., April 30, 2019 /PRNewswire/ — Bright Pattern “makes The Connection” by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to benefit from instant innovation, reliable uptime, flexibility, and […]Continue reading

Bright Pattern, leading innovator of omnichannel cloud contact centre software, now deployed by global market leader for compliance and cybersecurity in the payment card industry in Europe and North America DUBLIN, April 4, 2019 /PRNewswire/ — Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security challenges, reducing risk and […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, selected by VIPdesk Connect, the leader in outsourced customer service for luxury brands SAN BRUNO, Calif., March 12, 2019 /PRNewswire/ — VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to premium retailers and luxury travel, consumer products, […]Continue reading

Through partnership, Bright Pattern, leading provider of cloud contact center software, provides innovative customer support technology for global enterprise telecommunications company SAN BRUNO, Calif., Jan. 29, 2019 /PRNewswire/ — Bright Pattern today announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. With annual sales of over $2.4 billion, the telecommunications […]Continue reading