Through partnership, Bright Pattern, leading provider of cloud contact center software, provides innovative customer support technology for global enterprise telecommunications company
SAN BRUNO, Calif., Jan. 29, 2019 /PRNewswire/ — Bright Pattern today announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations.
With annual sales of over $2.4 billion, the telecommunications company delivers superior high-speed mobile data, broadband, and video services. It supports 6.3 million customers worldwide in over 22 contact centers and 450+ agents using Bright Pattern Contact Center software. Its global operation spans 42 countries, requiring the company to invest in reliable, enterprise-grade technology for seamless omnichannel customer interactions.
The enterprise customer benefits from a multitude of enterprise-grade features, including active-active disaster recovery, the ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to nondisruptive, on-the-fly updates.
“We are thrilled to provide our enterprise contact center software and to be working with the best carrier in Latin America,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “They are the most trusted telecommunications provider in the Caribbean and Latin America. Their wide network and knowledge of our solution will help expand Bright Pattern’s international footprint and modernize the contact center industry.”
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.