BRIGHT PATTERN IS THE TECHNOLOGY BEHIND ASPECT’S ZIPWIRE

UPGRADE TO THE LATEST RELEASE TODAY AND UNLEASH THE POWER OF TRUE OMNICHANNEL

If you are a current Zipwire customer you might be interested in upgrading to Bright Pattern 5.0 which offers true omnichannel that powers seamless conversations between traditional and emerging channels.

We’ve also updated the agent UI to improve agent efficiency and make it easier to find customer information and personalize each interaction. Powered by best-in-breed AI the 5.0 platform also enables voice transcription, Natural Language Understanding, meaning extraction, and bots.

Below are a few other benefits of partnering with Bright Pattern:

  • Bright Pattern is rated number one by customers
  • You can get an easy and free transition from Zipwire
  • With Bright Pattern you get direct support from the people who built the product

WANT TO SEE WHAT THE FUTURE OF CUSTOMER SERVICE HOLDS?

Talk to us about your FREE transition and protect your Zipwire investment while gaining new capabilities like true omnichannel. For more information view our guide on the migration from Zipwire to Bright Pattern.







DOWNLOAD MIGRATION DOCUMENTATION

zipwire aspect

CHOOSE BRIGHT PATTERN

Speed, agility, & rapid delivery of innovation

Our cloud contact center solution increases customer satisfaction and call center productivity. It’s simply the best customer-service software for enterprise companies

CALL CENTER

Inbound, outbound, & blended

Intelligently route calls with IVR and ACD, launch campaigns with predictive and progressive dialers, and be omnichannel with social, mobile, email, and chat

TRUE OMNICHANNEL

Voice, SMS, chat, messengers, video, & email

High-quality calls and innovative messaging enable rich conversations. Simultaneously talk on the phone, video chat, message, text, and exchange photos and files

AI AND BOTS

Advanced self service & customer insights

Chatbots, Natural Language Understanding, voice transcription, AI assistance, and other cognitive technologies are built-in and integrated from partners

CRM INTEGRATIONS

Salesforce, Zendesk, Oracle, & more

Our vast integration network includes leading CRMs, social messengers, and databases, so you can work seamlessly with customer data across all systems and apps

BUILT FOR CLOUD

Scalable, easy to deploy, & cost effective

Whether you have 5 or 10,000 agent seats, enjoy nondisruptive maintenance and on-the-fly upgrades, enterprise global deployments, and more, from any cloud

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service