About Mark Hodgen

Mark Hodgen has worked in the networking/telecom industry since the mid-'90s, with a focus on ITIL Service Management since 2006. He currently works as a Sales Engineer for Bright Pattern.

    Whether it’s a slice of cheese, pepperoni, veggie…thin crust or thick, takeout or delivery, it’s hard to say no to pizza. No matter how you slice it, with approximately $2,222 spent per person on pizza annually, it easily holds the crown of the top food for American consumers.

    In previous blog posts from our 2021 CX Trends series, we looked at people, processes, economics, and systems to provide the best customer experience in the post-pandemic contact center. We’ve looked at trends like the rise of mobile channels, the increasing demand for AI, and the rise of cloud-based CX solutions.