US State Turns on COVID-19 Vaccine Appointment Line in less than a Day
COVID-19 vaccine appointment hotline deployed in record time – 23 hours – by Atento and Bright Pattern with an agreement for 1500 agents
Global Food and Beverage Company Selects Bright Pattern Contact Center
One of the world’s largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth
Mobile Agent Desktop App Empowers Remote Contact Center Agents
Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from outside the contact center into customer conversations
Health Insurance Company Improves Efficiency of Remote Contact Center
A large health insurance company provides personalized outreach with improved remote agent capabilities while eliminating downtime with new self-diagnosis features that resolve remote workforce connectivity issues
Zerorez Cleans Up Their Customer Experience with Bright Pattern
Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital channels with a 100% remote workforce
Bright Pattern Partners with Dataseti to Deliver AI-Powered Solutions
Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities
Bright Pattern Launches Most Advanced Integration for Microsoft Teams
Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee productivity and bring the entire company together to improve the customer experience
Insurance Company Employees Help Customers During Hurricane Season
Regional property insurance company extends contact center technology beyond the contact center to every employee to provide help when disaster strikes
Frost & Sullivan Ranks The “Most Trusted Emerging Vendors in Europe
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for growth and innovation
United Power Electrifies Their Customer Experience with Bright Pattern
Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability