Bright Pattern Contact Center for Instant Impact on ROI and CSAT
Bright Pattern, #1 for ROI and fastest to deploy based on BPO customer reviews, is the innovative choice for BPOs trying to grow customer base and digitally transform the customer experience
Bright Pattern Reports Record FY 2020 and Q1 2021 Bookings
Bright Pattern continues growth in all regions with record bookings for four consecutive quarters, adding new enterprise customers and innovative SMBs from all industries
Bright Pattern’s Latest Release Supports the Most Extensive Number of Social Messaging Apps in the Industry
Innovative companies in all global regions are using Bright Pattern to provide effortless customer experience on popular messaging apps including Facebook Messenger, Twitter, WeChat, WhatsApp, LINE, Viber, and Telegram
G7 Strategy Group Uses Bright Pattern Contact Center Software
G7 Strategy Group improves the efficiency of outbound campaigns reaching over 2 million constituents in record time for the 2020 census
US State Turns on COVID-19 Vaccine Appointment Line in less than a Day
COVID-19 vaccine appointment hotline deployed in record time – 23 hours – by Atento and Bright Pattern with an agreement for 1500 agents
Global Food and Beverage Company Selects Bright Pattern Contact Center
One of the world’s largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth
Mobile Agent Desktop App Empowers Remote Contact Center Agents
Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from outside the contact center into customer conversations
Health Insurance Company Improves Efficiency of Remote Contact Center
A large health insurance company provides personalized outreach with improved remote agent capabilities while eliminating downtime with new self-diagnosis features that resolve remote workforce connectivity issues
Zerorez Cleans Up Their Customer Experience with Bright Pattern
Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital channels with a 100% remote workforce
Bright Pattern Partners with Dataseti to Deliver AI-Powered Solutions
Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities