United Power Electrifies Their Customer Experience with Bright Pattern
Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
Companies Taking New Approaches to Customer Experience Since Pandemic
In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption
Frost & Sullivan Profiles Bright Pattern as Top Vendor in Latest Report
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality
Top Global Car Manufacturers Turbocharge CX with Bright Pattern
Leading car manufacturers in North America, Europe, Asia, and Latin America have deployed Bright Pattern’s cloud omnichannel contact center software to power and improve customer service, sales, and marketing
Ted Hunting Chairs CCW Europe and Presents Keynote Session
Bright Pattern continues growth in EMEA as advisory board member and chairperson for the contact center industry’s largest customer contact event series at Customer Contact Week (CCW) Europe
Largest Chilean BPO, UpCom DTS, Deploys Bright Pattern Contact Center
Bright Pattern improves contact center quality management processes, training, and customer experience with the deployment of omnichannel cloud contact center software and omnichannel quality management
Bright Pattern Omnichannel Platform Deployed by Human Resources Giant
Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management
Bright Pattern Boasts Record Growth & New Customer Acquisition
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, records over 100% bookings growth, named leader in CCaaS reports by Frost & Sullivan and Omdia
BPO with Over 30,000 Agents Moves to the Cloud with Bright Pattern
One of the largest outsourcers in Japan trusts Bright Pattern and CBA for their transition to the cloud to cut call center costs and add omnichannel customer service
Multi-State Retail Chain Handles Call Volume Spike with Bright Pattern
Major Retailer Deploys Bright Pattern Contact Center and Everise AI and Conversational IVR To Resolve Contact Center Issues Resulting From the COVID-19 Pandemic