Bright Pattern has been nominated for the fourth year in a row by Customer Contact Week for
the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the
Year” and “Omnichannel Solution of the Year”.

South San Francisco, Calif., May 23, 2023 – Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, continues its European expansion in France with its partnership with CX Factory. As a partner, CX Factory is recognized as an official reseller which uses Bright Pattern solutions throughout France. Originally a consulting […]Continue reading

For the second year running, Bright Pattern is rated 10/10 in four categories: Contact Center, Customer Engagement Solution, Sales Dialer, and IVR.

Trusted by 500+ customers in 26 countries, Bright Pattern now adds innovative Omni-Enterprise capabilities, allowing any employee (even people outside the contact center) to connect to customers on any channel.

Bright Pattern partners with innovative omnichannel contact center consulting specialist to improve the customer experience for companies in Europe.

Bright Pattern partners with German-based SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver customer service.

Bright Pattern to deliver presentations on omnichannel and what’s next at CCW Berlin on 28 February to 2 March.

Bright Pattern surpasses 500 customers, achieves #1 ranking by customers, and releases the industry’s only Omni-Enterprise CX^TM solution with Bright Pattern Mobile

Bright Pattern Contact Center, capable of easily integrating with Microsoft business solutions, is now available on the Microsoft AppSource.

Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative.