Carahsoft

BRIGHT PATTERN CONTACT CENTER SOFTWARE NOW AVAILABLE ON CARAHSOFT SEWP V CONTRACT

Governments and government agencies provide crucial services to their constituents, ensuring that day-to-day life in their jurisdiction carries on as smoothly as possible. Many government agencies and government programs rely on contact centers to serve their constituents, making customer service a high priority for the public sector. Despite high expectations and great importance of government call centers and the call center services they provide, many of them operate on a tight budget. This means it is difficult for many government agencies and their call center operations to upgrade. As a result, there is a widening technology gap between the public and private sectors, and the customer experience is heavily impacted. Government agencies need a contact center solution that can help them stretch their budget while providing the advanced features and mobile digital channels they need to support their constituents.

Bright Pattern’s cloud-based contact center solution provides the advanced features that government agencies need at a fraction of the cost of other vendors. Bright Pattern supports features like omnichannel communication, accurate Conversational IVR, customizable self-service options, and AI-powered quality assurance, all of which will help your government call center close the technology gap between your agency and the constituents. Bright Pattern can integrate with agencies existing CRMs or IT Service Management Solutions like ServiceNow, Ivanti, and more.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government and Education and Healthcare. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with our reseller partners, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com

Contact Information:

11493 Sunset Hills Road

Suite 100

Reston, Virginia 20190

(833) 597-5570