BRIGHT PATTERN PARTNER PROGRAM
EXPERIENCE THE BENEFITS OF A PARTNERSHIP WITH BRIGHT PATTERN:
Grow Your Business and Make More Money—A Lot More
A Cloud-First Contact Center Solution
Be Truly Omnichannel in the Cloud
Easiest to Deploy and Fastest Time to Revenue
Experience a Brighter, Better Partnership
What Do Contact Center Industry Analysts Say About Bright Pattern?




Multi-Year Finalist for G2 Crowd
CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.
#1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.
#1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.
Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”
Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
#1 in Platform Functionality
#1 in Interoperability
#1 in Hosting Reliability and Scalability
Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…
Multi-Year Finalist for CCW Excellence Awards
Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.
Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.
Gartner Software Advice’s FrontRunner Leader Third Consecutive Year
CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
Frost and Sullivan’s Profile of Bright Pattern
Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
“True Omnichannel capabilities without significant license or professional service expenses.”
Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.
“All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”
WHAT OUR PARTNERS SAY ABOUT BRIGHT PATTERN
“We’re thrilled to partner with Bright Pattern to deliver best-in-class cloud contact center solutions to businesses of all sizes. This partnership gives our clients true digital channel management. The CX100 Cloud Suite helps businesses meet the digital transformation challenge by innovating their customer experiences, increasing omnichannel agent productivity and security, and reducing capital outlay and total cost of ownership (TCO).``
“Bright Pattern gives Waterfield Technologies the ability to provide a consistent and seamless experience across all channels with real-time visibility into channel performance. We are excited to partner with Bright Pattern to deliver a cost-effective option for customers looking to migrate or implement a cloud-first contact center.”
“Together we are serving a wide range of contact centers mainly European, increasing the services of some large international companies, and thus increasing the number of customers who rely on us. The added value of this partnership is the strong alliance that has developed between our companies and the speed with which we help our customers. We provide a comprehensive portfolio of solutions to meet all requirements and resolve issues in a simple way.”
“By partnering with Bright Pattern, we are able to provide our team members with an improved experience and our clients with a true and seamless omnichannel solution. We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed. The omnichannel capabilities and tight integration with Zendesk will allow us to deliver the highly personalized customer service that leading luxury brands require.”
BRIGHT PATTERN PARTNER PROGRAM
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies.