CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.
#1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.
#1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.
Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
#1 in Platform Functionality
#1 in Interoperability
#1 in Hosting Reliability and Scalability
Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…
Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.
Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.
CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
“True Omnichannel capabilities without significant license or professional service expenses.”
Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.
“All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”