Bright Pattern, which includes some of the top leadership and engineers that helped build Genesys for the enterprise, is now bringing next generation enterprise-class capabilities to companies of all sizes in a single platform. As a leader in innovative cloud contact center software solutions we are here to help you revolutionize customer service – and partners are our primary channel.


Grow Your Business and Make More Money—A Lot More

Get the highest margin for partners in the industry—up to 50% higher margin than other contact center providers. While others cut your margin, we will increase yours.

A Cloud-First Contact Center Solution

Built on a single unified microservices architecture, Bright Pattern is designed specifically to help businesses meet the increasing demands of omnichannel customers. Bright Pattern’s Cloud Contact Center solutions are used globally in 26 countries and 12 languages by companies of all sizes.

Be Truly Omnichannel in the Cloud

Other vendors are multichannel not omnichannel, and don’t offer the breadth of our channels. Bright Pattern maintains context and delivers an effortless, personalized customer experience.

Easiest to Deploy and Fastest Time to Revenue

Our solution can be deployed quickly, in days to just weeks, saving you time and money.

Experience a Brighter, Better Partnership

Partners are integral to our go-to-market strategy, and it’s our mission to ensure your success. We deliver continuous support and offer zero channel conflict.

What Do Contact Center Industry Analysts Say About Bright Pattern?

Multi-Year Finalist for G2 Crowd

CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software. #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI. #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months. Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8 Read G2 Crowd Report

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”

Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.

#1 in Platform Functionality

#1 in Interoperability

#1 in Hosting Reliability and Scalability

Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”

Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…

Read Ovum Report

Read Omdia Report

Multi-Year Finalist for CCW Excellence Awards

Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.

Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.

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Gartner Software Advice’s FrontRunner Leader Third Consecutive Year

CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.

Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more. 

Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.

Gartner Digital Markets

Frost and Sullivan’s Profile of Bright Pattern

Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

“True Omnichannel capabilities without significant license or professional service expenses.”

Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.

All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”

Read the Report



Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies.