About Bright Pattern

Success = Experience + Innovation

Contact Center Vendors

Bright Pattern was founded in 2010 by team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.

Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service technology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels.

Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners. Our 30+ engineers hold over 100 contact center technology patents.

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Chosen By Customers Across The World

Bright Pattern has been selected by enterprises of all sizes and across various industries


Backed By Industry Leaders

Industry leaders have selected Bright Pattern software to provide Cloud Contact Center solutions to their markets


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Aspect Software

the pioneer of call centers is a strategic investor in Bright Pattern. Aspect Software uses the Bright Pattern technology for its cloud contacts center offering and market it under the ZipWire brand

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Hitachi Systems

the technology conglomerate, has selected Bright Pattern for its Cloud Contact Center platform serving the Japanese market, the 3rd largest in the world;


Bright Pattern’s Board Members

Bright Pattern’s Directors are Industry Veterans


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Konstantin Kishinsky

Konstantin brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., VP of Product Development at Frontrange, and Founder and CEO of Cayo Communications, Inc.

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Michael McCloskey

McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications including Forbes Magazine, BusinessWeek and others.

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Bob Krakauer

Krakauer brings two decades of financial experience, focused in the technology sector, to his role as executive VP and CFO at Aspect Software. Prior to joining Aspect, Krakauer served as Interim CFO of Genesys, Global Foundries, Lifelock and MagnaChip Semiconductor.

We, at Bright Pattern, believe that increasingly multichannel communications, growing need to manage global workforce, and the speed of innovation driving businesses to cloud require new solution, based on new technology and proven best practices. We develop and provide that solution

Bright Pattern Advisors

Bright Pattern Advisors is advised by Industry thought leaders

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Joe Gagnon

SVP and GM of Aspect Software’s Cloud Solutions

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Nicolas DeKouchkovsky

EX-CMO at Genesys, now he currently advises startups and mid-size companies on marketing and market development

History of Bright Pattern

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  • Feb 2016

    16

    Facebook and Telegram messengers added as supported channels to multichannel platform.

  • Dec 2015

    15

    10,000+ agent seats globally. 26 OEM reseller partners globally.
    150+ new features delivered in 2015. Localized to 12 languages.

  • Oct 2015

    14

    Out of the box Zendesk and Oracle RightNow integrations added.

  • Jan 2015

    13

    New messaging channels added: SMS, LINE, and Wechat.
    WebRTC video introduced as a supplementary channel to chat.
    Bright Pattern platform proven to support 9,000 concurrent agents in a single account.

  • Dec 2014

    12

    7 global OEM reseller partners in US, LATAM, Japan, Holland, Turkey & Russia.
    100+ new features delivered in 2014, including performance indicators, screen recording, and WFM/CRM integration APIs.

  • Mar 2014

    11

    Bright Pattern becomes a multichannel platform vendor providing inbound/outbound voice, chat, and email channels with unique capability of omnichannel routing into a single agent user interface.

  • Feb 2014

    10

    Former CEO of Genesys, Michael McCloskey, joins board of directors of Bright Pattern.

  • Nov 2013

    9

    Hitachi Systems inks Strategy alliance with Bright Pattern. Deploys first customer in Japan

  • Oct 2013

    8

    Aspect Software became a global reseller of Bright Pattern software under product name Zipwire.

  • Jun 2013

    7

    Reached 12 customers and 2,500+ agents. Added web chat as a channel.
    Out-of-the box Salesforce integration released.

  • Oct 2012

    6

    Signed the first OEM reseller agreement in Europe.

  • Aug 2012

    5

    Released predictive dialing functionality. Acquired their first original equipment manufacturer (OEM) channel partner in US - Varolii (now Nuance).

  • Mar 2011

    4

    Successfully deployed first enterprise customer, Hitachi Systems, with 1,500 concurrent agents.

  • Feb 2011

    3

    Localized to five languages: English, Japanese, German, Russian & Spanish.
    Tested to support up to 5,000 concurrent agents.

  • Jan 2011

    2

    1st product release. Inbound voice, skills based routing, supported on all browsers.
    Passed certification with KDDI (Japanese telecommunications provider) and NTT Communications.

  • Mar 2010

    1

    Started product development of ServicePattern; their scalable, reliable, and highly available multi-tenant, multichannel cloud contact center service.

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