Bright Pattern is a start-up company building enterprise contact center application with Rich Contact Experience for blended multi-channel interactions. At the company core is a team of experts with a large volume of experience in call centers, CRM and case management systems. The product is scalable, fault-tolerant, and based on modern technology. It is offered as a service but can be deployed in a private cloud.
Bright Pattern is a privately-owned start-up company, we have recently completed round A funding. Aspect Software is one of the shareholders of the company.
We built and managed some of the most successful products and companies in the contact center industry. Our vision is clear and we know how to execute.
Three large companies are hosting our software to provide their own SaaS contact center services today:
- a public US $5BN American multinational computer software technology corporation;
- Aspect Software, a privately-owned American multinational software and IT services company that provides solutions for communication processes in the contact center;
- a Japanese Y19B IT services company specializing in system operation, monitoring and maintenance by using a wide variety of IT infrastructure such as Data Centers, Contact Centers, and networks.
- Contact Center Vendor’s Customer Success Team is Getting Straight A’s
- Metrics Dashboard Lets Agents Monitor Their Performance in Real-time
- Bright Pattern adds E-mail and Video Channels and Screen Recording to their Contact Center Platform
- Sales and Customer Service over Video, by BrightPattern
- ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally
Sales & partner inquiries
Toll-free+1 855-631-4553, option 2
PRESS, MEDIA, ANALYSTS
Phone+1 650-529-4099, option 3
Phone+1 650-529-4099, option 1
AddressBright Pattern, Inc. 1111 Bayhill Drive, Suite 275 San Bruno, CA 94066