Bright Pattern is providing omnichannel cloud contact center software as a service with Rich Contact Experience for blended processing of multi-channel interactions, including phone, email, social messengers, SMS, video, rich web chat and mobile applications. At the company core is a team of experts with a large volume of experience in call centers, CRM and case management systems. The product is scalable, fault-tolerant, and based on modern technology. It is offered as a service but can be deployed in a private cloud.
We built and managed some of the most successful products and companies in the contact center industry. Our vision is clear and we know how to execute.
Three large companies are hosting our software to provide their own SaaS contact center services today:
- a public US $5BN American multinational computer software technology corporation;
- Aspect Software, a privately-owned American multinational software and IT services company that provides solutions for communication processes in the contact center;
- a Japanese Y19B IT services company specializing in system operation, monitoring and maintenance by using a wide variety of IT infrastructure such as Data Centers, Contact Centers, and networks.