Pre-Built CRM Integrations

Blended Multi-Channel Experience

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity.

Voice Calls

IVR, ACD queuing, Multi-Skill Routing, Predictive and Preview Dialer

SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

Video Calls and Chats

Rich communication from a web page. Build trust with video

Multi-channel call center

E-mail

Skills-based email distribution or pull from a shared queue. Knowledge Base

Social Messengers

Rich communication. Positive identification. Customer convenience

In-App Support

Positive identification. Full user profile data. Easy 1-button contact

Tailored Fit

Services to ensure customer processes operate smoothly

Easy to Learn

Simple to use mission-specific agent UI reduces training requirements, and training is available too

Painless Updates

Frequent improvement updates are non-disruptive, by means of architecture and procedures

24/7 Support

Beyond support, our goal is customer success. And we are available 24/7

Integrated Social Messengers and SMS


Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees





Guaranteed KPI Improvements

The experience of companies using Bright Pattern solution demonstrated substantial improvements in efficiency across many aspects.


0
%
availability guarantee
0
dropped calls when using Rich Contact Experience
0
%
toll savings on toll-free calls coming through a virtual queue
0
%
higher 1st call resolution with picture messaging
0
%
occupancy when blending calls with email and other media
0
K+
concurrent agents per service account

Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer

Global Presence

Web-based UIs enable access from anywhere


Worldwide DIDs help taking local and toll-free calls from all over the world


Worldwide hosting partner network helps us offer service closer to each global location


Multi-lingual UI, localization and internationalization


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Reduce Costs

Achieve 100% occupancy with interaction blending


Minimize call abandonment with 11 tools and features


Simple agent desktop setup with HTML5 client for all major browsers


Save on toll-free with Virtual Queuing


Save IT energy with cloud service


Add/update many agents easily with bulk import/export


costs

Gain Actionable Insights

Customer satisfaction survey results are included in both service and team reports


Track quality across channels with data aggregated from graded reviews of recordings and transcripts


Have a complete picture of services with blended multi-channel service reports


Estimate work load with service in time and call overflow data


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Save with the Bright Pattern Cloud

No capital investment, no hardware ownership with associated depreciation charges


Low set-up and professional services costs


Predictable monthly operating expenses, pay only for what is used


Flexible payment plans: monthly, quarterly, annual and more


No recurring maintenance fees


Included support and regular upgrades


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Cool Companies are Using the Bright Pattern Solution Around the World

Testimonials




Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees




Schedule a Live Demo

Please leave your contact information and our representative will reach out to schedule the live demonstration.

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