Cloud Contact Center

  • Your customers can contact you via a button in mobile app or website;
  • All information the app or website has about the caller and what they are doing is transmitted first. This information is used for prioritization, service selection, and screen pops;
  • Show different buttons to different people;
  • Chat, voice, pictures and even video, simultaneously or separately;
  • Your customers don’t have to hunt for phone numbers.

  • Let the app or webpage collect and send all the info needed, even location, instead of having your customers use 12 touch tone keys in response to prompts;
  • If there is a wait, tell you customer how long it is, let them go, and alert them when the representative is ready, instead of having them wait on hold listening to music, afraid to miss the representative.

No More IVR

Better than toll-free

  • The toll-free experience is unchanged since Super Bowl I (1967). The prices you pay also linger in the past, harder to negotiate than outbound long distance;
  • You can convert all your inbound and toll free traffic to outbound, balanced between competitive carriers;
  • You won’t have to pay for the time people wait on hold in queue, because they won’t.
  • Your customers and representatives can exchange pictures, documents, and even video during interactions;
  • This beats trying to describe verbally what you see, or hunt for a fax machine to send papers.

Cloud Contact Center

Introducing Rich Contact Experience

Implemented as part of our Comprehensive Cloud Contact Center system