Why omni-connected?

We believe that enterprises have to leverage exploding sophistication and growing telecommunications capabilities of their customers to raise both productivity and customer satisfaction in their contact centers today.

Starting with solid enterprise-grade phone functionality, we added blended concurrent processing of e-mail, rich web chat, SMS and video, introduced mobile in-app customer service, and connected a number of social messengers, at which point we realized that a modern system has to support all of them, as we cannot tell the customer which one they have to install and learn to communicate with you.