How Rich Contact Experience can help you and your customers?
- You customers and representatives can exchange pictures, documents, and even video during interactions;
- This beats trying to describe verbally what you see, or hunt for a fax machine to send papers.
- Your customers can contact you via a button in mobile app or website;
- All information the app or website has about the caller and what they are doing is transmitted first. This information is used for prioritization, service selection, and screen pops;
- Show different buttons to different people;
- Chat, voice, pictures and even video, simultaneously or separately;
- Your customers don’t have to hunt for phone numbers.
Superior IVR alternative
- Let the app or webpage collect and send all the info needed, even location, instead of having your customers use 12 touch tone keys in response to prompts;
- If there is a wait, tell you customer how long it is, let them go, and alert them when the representative is ready, instead of having them wait on hold listening to music, afraid to miss the representative.
- The toll-free experience is unchanged since Super Bowl I (1967). The prices you pay also linger in the past, harder to negotiate than outbound long distance;
- You can convert all your inbound and toll free traffic to outbound, balanced between competitive carriers;
- You won’t have to pay for the time people wait on hold in queue, because they won’t.
Comprehensive Cloud Contact Center Software
- In addition to the above, we have comprehensive inbound, outbound, functionality, IVR, ACD, web chat, quality management, statistics and more
Choose hosting your own, using our, or our partners’ service
- You may host our multi-tenant cloud contact center software platform yourself, and extend services within your organization. This is a great option if you have thousands of reps and would like to retain full control; or to provide service to contact centers of your clients;
- You are welcome in our datacenter!
- Or, sign up with our partners.