Cloud Call Center Software

Bright Pattern’s cloud call center software improves customer experience and agent efficiency by using an advanced cloud platform combined with excellent support and services


Pre-Built CRM Integrations

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Blended Multi-Channel Experience

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity.

Voice Calls

IVR, ACD queuing, Multi-Skill Routing, Predictive and Preview Dialer

SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

Video Calls and Chats

Rich communication from a web page. Build trust with video

multi-channel call center

E-mail

Skills-based email distribution or pull from a shared queue. Knowledge Base

Social Messengers

Rich communication. Positive identification. Customer convenience

In-App Support

Positive identification. Full user profile data. Easy 1-button contact

Backed by Industry Leaders

ASPECT SOFTWARE

The pioneer of call centers is a strategic investor in Bright Pattern. Aspect Software uses the Bright Pattern technology for its cloud contacts center offering it under the ZipWire brand.

HITACHI SYSTEMS

The technology conglomerate has selected Bright Pattern for its Cloud Contact Center platform serving the Japanese market.

Blended Outbound Dialer

Top performance

and even pacing with true predictive algorithm, precise call progress analysis and RPC

Compliance

with state calling hours, data encryption, multi-level DNC lists, an optional separate system preview-only account and more

100% Inbound Occupancy

with blended outbound campaign operation

Tailored Fit

Services to ensure customer processes operate smoothly

Easy to Learn

Simple to use mission-specific agent UI reduces training requirements, and training is available too

Painless Updates

Frequent improvement updates are non-disruptive, by means of architecture and procedures

24/7 Support

Beyond support, our goal is customer success. And we are available 24/7

Integrated Social Messengers and SMS


Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees





Guaranteed KPI Improvements

The experience of companies using Bright Pattern call center software demonstrated substantial improvements in efficiency across many aspects.


0
%
availability guarantee
0
dropped calls when using Rich Contact Experience
0
%
toll savings on toll-free calls coming through a virtual queue
0
%
higher 1st call resolution with picture messaging
0
%
occupancy when blending calls with email and other media
0
K+
concurrent agents per service account

Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer

Cool Companies are Using the Bright Pattern Solution Around the World

Testimonials




Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees