Bright Pattern cloud contact center software improves customer experience and agent efficiency by using an advanced cloud platform combined with excellent support and services


CLOUD-BASED

Ease of use and rapid innovation delivery. Functionality updates and maintenance are not disruptive to users through architecture design. Secure and compliant

MULTI-CHANNEL: SIMPLIFIED

All channels blend on the Agent Desktop, concurrently and on demand. Priority channel contacts are presented first as overrides

PURE WEB-BASED USER INTERFACE

Easy deployment with the support of all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open

Pre-Built CRM Integrations

Salesforce call center software
call center software Zendesk
call center software RightNow
call center software MS-Dynamics

Blended Multi-Channel Experience

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity

  • Voice Calls

IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer

  • Social Messengers

Rich communication. Positive identification. Customer convenience

  • E-mail

Skills-based email distribution or pull from a shared queue. Knowledge Base

  • Video Calls and Chats

Rich communication from a web page. Build trust with video

  • SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

  • In-App Support

Positive identification. Full user profile data. Easy 1-button contact


Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer

Guaranteed KPI Improvements

The experience of companies using Bright Pattern cloud contact center software demonstrated substantial improvements in efficiency across many aspects


0
%
availability guarantee
0
dropped calls when using Rich Contact Experience
0
%
toll savings on toll-free calls coming through a virtual queue
0
%
higher 1st call resolution with picture messaging
0
%
occupancy when blending calls with email and other media
0
K+
concurrent agents per service account

Bright Pattern is backed by Industry Leaders

ASPECT SOFTWARE

The pioneer of call centers is a strategic investor in Bright Pattern. Aspect Software uses the Bright Pattern’s cloud-based contact center technology offering it under the ZipWire brand.

HITACHI SYSTEMS

The technology conglomerate has selected Bright Pattern contact center solution for their Finnova CTI service in Japan.

Blended Outbound Dialer

  • Top performance

and even pacing with the true predictive algorithm, precise call progress analysis, and RPC

  • Compliance

with state calling hours, data encryption, multi-level DNC lists, an optional separate system preview-only account and more

  • 100% Inbound Occupancy

with a blended outbound campaign operation

Tailored Fit

Services to ensure customer processes operate smoothly

Easy to Learn

Simple to use mission-specific agent UI reduces training requirements, and training is available too

Painless Updates

Frequent improvement updates are non-disruptive, by means of architecture and procedures

24/7 Support

Beyond support, our goal is customer success. And we are available 24/7

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

Bright Pattern is Integrated With Social Messengers and SMS

Cool Companies are Using the Bright Pattern Solution Around the World

Testimonials




Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees



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