True Multichannel Call Center Software

Our cloud call center software helps contact centers to improve their customer experience and agent efficiency

Your customers can use their favorite media channels to communicate with representatives which can include voice, chat, chat with video/pictures, email, SMS, social media, mobile apps, and popular chat apps like WeChat, Line, and other social messengers.

From a blended web-based agent desktop, your agents can, in a true multi-channel way, handle virtually any type of media communication along with the ability to handle multiple media channels simultaneously. If for example, the agent’s inbound voice queue slows down, the agent might get pushed a chat or some emails to work on, thus increasing the agent’s efficiency and decreasing idle time.

Blended Multi-Channel Contact Center Technology

We lead a connected lifestyle enabled by rich contact capabilities of smartphones and mobile apps. Blended omni-connected engagement helps your customers to better fit customer service into their life.

Voice

talk to a customer over the phone, via a mobile app, or the web

Email

answer customer emails between calls with the help of a knowledge base

SMS

reply to SMS inquiries automatically, or with the help of live representatives

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In-mobile-app Customer Support

let customers contact you via voice, text, video and picture exchange through your mobile app

Social Messengers

engage with customers in private using mobile apps already in their phones

Video

use video for closer contact and building trust faster

Rich Web Chat

enrich web chat with voice, video, and file exchange

Call center software – Integration with CRMs

Web-based Call Center Software in HTML5

Bright Pattern’s call center software features web-based, HTML5, rich user interfaces that do not require Java or Flash. Contact center day-to-day operations, administration, and reporting are all accessible via a web browser.

Agent Desktop

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Campaign Operator Console

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Supervisor Tools

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Management Portal

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Contact Center Workforce Optimization Tools

WFM/WFO Integration

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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