True Multi-Channel Call Center Software by Bright Pattern

Our cloud contact center platform helps contact centers to improve their customer experience and agent efficiency.

Your customers can use their favorite media channels to communicate with representatives which can include voice, chat, chat with video/pictures, email, SMS, social media, mobile apps, and popular chat apps like WeChat, Line and other social messengers.

From a blended web-based agent desktop, your agents can, in a true multi-channel way, handle virtually any type of media communication along with the ability to handle multiple media channels simultaneously. If, for example, the agent’s inbound voice queue slows down, the agent might get pushed a chat or some emails to work on, thus increasing the agents efficiency and decreasing idle time.

Blended Multi-Channel Contact Center Technology

We lead a connected lifestyle enabled by rich contact capabilities of smartphones and mobile apps. Blended omni-connected engagement helps your customers to better fit customer service into their life.

Web-based Call Center Software in HTML5

Bright Pattern’s call center software features web-based, HTML5, rich user interfaces that do not require Java or Flash. Contact center day-to-day operations, administration and reporting are all accessible via a web browser.

Agent Desktop

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Supervisor Tools

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Campaign Operator Console

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Management Portal

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Contact Center Workforce Optimization Tools

WFM/WFO Integration


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