Bright Pattern News

For the absolute latest, check out the Bright Pattern blog.

 

April 13, 2016

Bright Pattern, Provider of Multichannel Cloud Contact Center Solutions, to Exhibit at ICMI Conference

Bright Pattern, a global leading provider of multichannel cloud call center software, is proud to be sponsoring and participating in the ICMI Conference, scheduled for May 10-13, 2016 in Long Beach, California.

 

February 23, 2016

Bright Pattern, Provider of Multichannel Cloud Contact Center Solutions, to Exhibit at Enterprise Connect

Bright Pattern CEO, Konstantin Kishinsky, will present Bright Pattern’s contact center software in Amazon and Microsoft Azure clouds live at this year’s Enterprise Connect Conference, March 7-10 in Orlando, Florida.

 

November 19, 2015

Omnichannel customer experience: two industry leaders team up to deliver service solutions of tomorrow

Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.

 

November 17, 2015

Bright Pattern’s Call Center Software is Now Integrated with Zendesk

Bright Pattern today announced an update to their call center software that extends Zendesk, Inc.’s leading cloud-based customer service platform with omnichannel cloud contact center capabilities.

 

October 29, 2015

Bright Pattern Helps Business Process Outsourcers to Build Trust with their Clients

Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client. The wallboards increase transparency of a BPO for a client by offering a real-time view into operations carried out for that client.

 

September 29, 2015

Quality-Focused BPO Selects Bright Pattern as a Contact Center SaaS Provider

Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider. Over 150 representatives are now using Bright Pattern’s technology daily to provide world-class service around the clock.

 

September 8, 2015

Bright Pattern’s Omnichannel Call Center Platform Adds WeChat Functionality for Customers

Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app. WeChat is now available on a communications channel in the Bright Pattern’s contact center platform’s omnichannel lineup along with voice, text, SMS, e-mail and video.

 

July 28, 2015

Two-Way Messaging and SMS For Effective Customer Service from Bright Pattern

Bright Pattern, the cloud-based contact center software company, introduces two-way SMS text messaging to its omnichannel customer service solution, which today includes e-mail, mobile, web chat, voice, and video. Text notifications are a dead end without a two-way reply capability. Bright Pattern’s solution provides an easy access to a live person from any notification or text messaging self-service application.

 

April 14, 2015

In-App Customer Service Made Easy by Bright Pattern and Appery.io

Bright Pattern has partnered with Appery.io to simplify in-app customer service for enterprises and their customers. The companies have collaborated to develop and market a plugin for the Appery.io platform that enables enterprises to easily integrate contact center functions within their mobile apps, allowing for seamless customer service during multi-channel customer interactions.

 

January 29, 2015

Bright Pattern mentioned in Magic Quadrant for Contact Center Infrastructure

Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014. The report shows Bright Pattern’s partner, Aspect Software, in the visionaries’ quarter having aggressively grown their hosting and managed service revenues.

 

January 27, 2015

Bright Pattern Uses WebRTC  to Bring Enterprises Closer to Customers

Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers.

December 30, 2014

Contact Center Vendor’s Customer Success Team is Getting Straight A’s

For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s in their customer satisfaction surveys. “Our goal is to ensure our customers receive the most value from our solutions and services, every month, every day”, said Dave Pennell, Bright Pattern’s Director of Customer Success Management.

December 12, 2014

Metrics Dashboard Lets Agents Monitor Their Performance in Real-time

“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? How long are the customers waiting before they get connected, are they potentially frustrated? How do I compare to other team members and where can I improve?” These are  typical questions answered by BrightPattern’s new Agent Metrics Dashboard feature that displays personal performance metrics to agents in real-time.

November 25, 2014

Bright Pattern adds E-mail and Video Channels and Screen Recording to their Contact Center Platform

An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their ServicePattern™ multi-media contact center platform. “Seamless, blended, multi-media interaction handling has long been our calling card,” said Konstantin Kishinsky, CEO of Bright Pattern, “adding e-mail and video into the mix is the finishing touch and a very natural evolution of our platform capabilities”.

November 12, 2014

Sales and Customer Service over Video, by BrightPattern

Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in ServicePattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve customer satisfaction, and cut costs.

October 31, 2014

ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

A number of partners have successfully deployed Bright Pattern’s cloud contact center platform around the world in multiple languages, under their own private labels. This extends Bright Pattern’s coverage well beyond the United States and US-English based regions.

September 15, 2014

Bright Pattern Announces Cloud Contact Center Deployment Program for BPOs

Tailored program for BPOs delivers the ServicePattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services. Bright Pattern, a leading provider of next generation cloud contact center solutions, announced today a new program tailored specifically for Business Process Outsourcers (BPOs).

 

2 September 2014

Bright Pattern and TopLine Announce Acceleration and Incubation Program for San Francisco Bay Area Startups

Bright Pattern and TopLine announced a joint program to offer an affordable, hassle-free contact center solution to residents of TopLine, the 40,000-square-foot accelerator focused on scale and located in the East Bay.

 

12 August 2014

Better CS Deploys Bright Pattern Next Generation Cloud Contact Center Solution

Bright Pattern announced today that Better CS, a Business Process Outsourcer (BPO) has deployed its next generation cloud contact center solution to help retailers mitigate losses from credit card chargebacks.

 

3 June 2014

Bright Pattern Software Release Introduces Rich Contact Features to Increase Customer Satisfaction

Bright Pattern, Inc., provider of the ServicePattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing.

 

2 June 2014

Bright Pattern a Best Technology Award Finalist at Call Center Week in Las Vegas

Organizers of the 15th Annual Call Center Week conference have named Bright Pattern a Call Center Week Awards finalist for excellence in the contact center industry. Bright Pattern, a next-generation cloud contact center innovator, is a leading contender for the Best Technology Solution Provider award, with the winner to be announced at the premier contact center industry conference in Las Vegas, Nevada next week.

 

17 March 2014

Bright Pattern Joins LeadsCon Panel on Best Practices for Lead Generation

Bright Pattern will participate in a panel session at LeadsCon in Las Vegas later this month, “Is Lead Gen Telemarketing? Best Practices for Lead Generators and Looking Beyond Consent,” on Wednesday, March 26th. In advance of the event, Bright Pattern has also released a new, related, ebook, authored by Mr. Cakmak. “Do we need a new sales model?” is available for download from the Bright Pattern website.

 

3 March 2014

Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

Bright Pattern, the only provider of next generation cloud-based contact center software, and thinkingVoice have announced the deployment of an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance.

 

10 February 2014

Bright Pattern Next Generation Cloud Contact Center Software Powers Zotto Through Severe Weather

Zoyto uses Bright Pattern virtual contact center solution to keep working even as a severe storm smothers Texas.

 

6 February 2014

Next Generation Cloud Contact Center Software Vendor Announces Integration with Innovative Voice Communications Provider

Zingaya connects voice calls from any web page, in any browser, to Bright Pattern’s cloud contact center solution.

 

28 January 2014

ServicePattern Next Generation Cloud Contact Center Solution Recognized with CUSTOMER Magazine’s 2014 Product of the Year Award

Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation.

 

02 December 2013

Bright Pattern establishes a strategic partnership with TEOTech to deliver integrated telephony solutions from the cloud

As part of the agreement, TEO becomes a strategic partner, marketing and providing consultation and implementation services for Bright Pattern’s ServicePattern cloud contact center suite in North America. Likewise, Bright Pattern is investing in sales and marketing efforts to increase TEO’s presence among existing contact center customers.

 

06 November 2013

UberCloud Selects Bright Pattern to Provide Comprehensive Contact Center Solution to Support the Global High-Performance Computing Community

Through HPC Experiment, UberCloud aims to ultimately enable the wide scale delivery of High-Performance Computing as a Service through an ongoing series of experimentation rounds that explore and discover pertinent issues in the realms of security, privacy, delivery models and more.

 

16 September 2013

Bright Pattern Partnership With Exigen EbIT Leads to Asian Market Wins

Bright Pattern, a visionary provider of next generation cloud computing contact center solutions, announced today a global partnership with Exigen EbIT, a San Francisco-based solution provider delivering a comprehensive set of software and services that enable communication companies to streamline business processes and accelerate new product offerings.

 

29 April 2013

Customer Satisfaction Surveys Right Out of the Box for Cloud Contact Centers

Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box.

 

28 February 2013

Cloud Contact Center Sets New Scalability Benchmark
New tests show that the Bright Pattern ServicePattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises.

 

31 January 2013

Bright Pattern Integrates Cloud Contact Center with Salesforce.com
Sales and customer service benefit from flexible communications with a complete customer view

 

10 October 2012

Bright Pattern Raises Seed Round Funding for Next-Generation Cloud-Based Customer Service Solution
Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not available in the industry.

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