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Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including: Pattern detection in communication content that […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium. Bright Pattern announced today their sponsorship of the annual NECCF Conference and Expo. The conference will bring together over 400 contact center leaders and industry experts for […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, now integrates with Telegram to provide a new era of contact center messaging. Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Telegram, the cloud-based mobile and desktop messaging app with a focus on security and speed. The integration provides […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Google to provide powerful speech recognition by applying Google’s deep learning neural network modules. The integration with Google Cloud Speech will support global Bright Pattern customers and partners by recognizing over 80 languages and variants. Using deep learning, the powerful speech […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to provide the most accurate contact center workforce management solution Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center technology, today announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box. This powerful application comprises of two applications; Omnichannel Customer Contact and Expert Assistance, which can be customized to fit unique organizational workflows […]Continue reading

Bright Pattern announced today their sponsorship at the annual ServiceNow Conference, KnowledgeNow 2017. The conference is known for bringing together IT, Customer Service, HR and Security professionals to connect with industry peers and learn about new topics and technologies. Great service comes with great communication, and being able to communicate with customers across all channels […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software partners with Ttranscosmos, global leader in outsourced services, to offer customer service over Facebook Messenger for global consumer electronics company Bright Pattern, a provider of omnichannel cloud contact center software and Ttranscosmos, the global leader with over 45 years of experience in outsourced services announces […]Continue reading

Bright Pattern has been identified as a leading provider of multichannel cloud contact center since its founding in 2010. The solution’s ability to increase agent productivity within a unified user interface has caught the attention of FinancesOnline, one of the most popular business review directories. Bright Pattern has been awarded two of the prestigious FinancesOnline […]Continue reading