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Bright Pattern, an innovative cloud contact center provider and Reply.ai, omni-channel bot and AI platform unveiled an integrated solution for smart automated service over messaging channels with a warm human assistance for handling exceptions and improving bot response quality. Automation is not unusual in the customer service industry – Interactive Voice Response (IVR) menus over […]Continue reading

Bright Pattern’s customers rave over the Bright Pattern and Zendesk CRM integration and call it the most flexible and customizable Zendesk integration in the contact center market. The integration, available on Zendesk Marketplace since Q2 2015, continues to impress customers and help them reach their goals. “We initially struggled to find a multichannel contact center […]Continue reading

Bright Pattern, leading provider of global contact center software, announces upcoming fall release to include local presence and region-aware routing. Bright Pattern today announced two major new capabilities for deploying Cloud Contact Centers globally: Local presence: which allows a Cloud Contact Center to create points of presence across the globe with local telephone numbers and […]Continue reading

Bright Pattern 5.0 summer release combines unprecedented channel support with easy channel switching. From IQPC Call Center Week, Bright Pattern, global leading provider of multichannel cloud contact center software, today introduced the latest version of its cloud contact center software. Continuing on its innovative path, the new release brings unprecedented channel support to its unified […]Continue reading

Bright Pattern, global leading provider of multichannel cloud contact center software, to discuss cloud adoption and movement to cloud contact center vendors with seamless and robust CRM integrations at ICMI Conference and Expo. Enterprise companies continue to refresh their CRM implementations. In 2016, cloud deployments will be crossing the 50% tipping point. In order to […]Continue reading

Bright Pattern, Provider of Multichannel Cloud Contact Center Solutions, to Exhibit at ICMI Conference Bright Pattern, a global leading provider of multichannel cloud call center software, is proud to be sponsoring and participating in the ICMI Conference, scheduled for May 10-13, 2016 in Long Beach, California. Bright Pattern will be exhibiting at ICMI Conference, May 10-13, 2016 at […]Continue reading

Bright Pattern, Provider of Multichannel Cloud Contact Center Solutions, to Exhibit at Enterprise Connect Bright Pattern CEO, Konstantin Kishinsky, will present Bright Pattern’s contact center software in Amazon and Microsoft Azure clouds live at this year’s Enterprise Connect Conference, March 7-10 in Orlando, Florida. Bright Pattern will be exhibiting at Enterprise Connect, March 7-10, 2016 […]Continue reading

Bright Pattern today announced an update to their call center software that extends Zendesk, Inc.’s leading cloud-based customer service platform with omnichannel cloud contact center capabilities. Bright Pattern’s omnichannel cloud contact center service helps companies to reduce costs of customer engagement and increase customer satisfaction by leveraging rich communication channels, cloud technologies, and extensive domain expertise. The Zendesk […]Continue reading

Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work. San Bruno CA, USA and Cologne, Germany [date] Bright Pattern, […]Continue reading