CRM Integrations

zendesk integration call center software

Zendesk Integration

Increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Improve customer experience multiple channels such as Zendesk chat, phone, SMS, and mobile apps, with identification, a prioritization, and self-service.

salesforce integration call center software

Salesforce Integration

Increase agent productivity with integrated UI for both Sales and Service clouds, click to call, screen pop and activity history automatically saved and linked to an agent, contact and work item.

Improve customer experience with automated identification (SOQL/SOSL), prioritization and self-service.

rightnow integration call center software

Oracle RightNow CX Integration

Increase agent productivity with integrated UI, featuring click to call, screen pop and a contact history automatically saved to a selected object type.

Improve customer experience with automated identification, prioritization, and self-service.

api cloud integration call center software

Cloud APIs

A number of cloud APIs and integration tools let Bright Pattern move beyond out-of-the-box call center software integrations.

appery.io integration call center software

Appery.io Integration

Appery.io is a cloud-based rapid development environment for building mobile and web applications.
Using Bright Pattern’s Contact Center plug-in simplifies addition of contact center request functionality to these applications.

ityx integration call center software

ITyX Response Integration

Agents could be made free for tough interesting work with the integration with ITyX Response.  ITyX’s AI-based self-learning process automation software platform helps agents answer email by analyzing communication and providing suggestions.

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