Partners of Bright Pattern


Why give up your customers to some SaaS provider in exchange for a referral fee?


Own the customer account by becoming a SaaS provider yourself!

Qualifying partners can run our system in their own datacenters, or install in their customer’s datacenter or in some combination, all under private label branding. Our cost-effective density, fault-tolerance and scalability are unique in the industry.

Authorized partners may log in to our Partner Portal.

cloicma

Resellers

aspect

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today’s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Aspect Software is an OEM reseller of Bright Pattern’s ServicePattern cloud contact center platform.

cxcloud

CXCloud offers organizations customer contact solutions as a service (SaaS). The turnkey routing & queuing contact center with enterprise-class capabilities, CXCloud enables inbound, outbound or blended contact centers to operate across multiple channels, with all-in-one reporting recording and CRM integration. CXCloud is offered from our ISO-certified data centers in the Netherlands and can support contact centers all over the Europe.

CXCloud is a service provided by Customer Interaction Group. From its offices at Amsterdam airport (The Netherlands), since 2002 it has been assisting medium-sized and large organizations at home and abroad in achieving the best possible customer experience. The Customer Interaction Group team embodies broad experience and delivers besides CXCloud contact center also Verint WFO and Oracle Service Cloud solutions.

Technology Partners

ityx

Founded in 1996 as spin-off from the University of Koblenz, Germany, ITyX counts among the world’s leading specialists for adaptive software solutions in the customer care and ECM industry. Based on methods of artificial intelligence (AI), ITyX has developed its modular software solutions to capture, analyze, classify, validate and process text-based content and data across all channels (email, web, whitemail, app, fax, SMS) automatically. Renowned brands such as Air Berlin, Bosch, Infineon, IKEA, Samsung, Unicredit or Volkswagen rely on self-learning solutions by ITyX in the realization of their digital information and communication strategy. US –  www.ityxsolutions.com, Germany – www.ityx.de.

appery

Bright Pattern’s plugin for Appery.io helps mobile and web application developers to easily add contact center request capability to their applications.

Appery.io is the most complete mobile and web development platform offered as a service. It combines a cloud-based rapid development environment with integrated back-end services and a catalog of API plug-ins that dramatically simplify integration with cloud services and enterprise systems. Appery.io enables developers to rapidly and cost-effectively create mobile and responsive apps that help businesses of all sizes increase revenues and improve productivity. For more information, visit Appery.io

Learn more about Bright Pattern

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