The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to help CCW bring its revolutionary events to European companies and showcase our award-winning omnichannel cloud contact center software in the expo hall.
Looking back about 10 years ago, a call placed to a customer service center had a high likelihood of ending with the caller screaming, “REPRESENTATIVE!” into their phone. This early iteration of AI and natural language processing (NLP) was not very intuitive and could only manage a few simple tasks. Fast-forward to the present day […]Continue reading
VIPdesk is a leader in outsourced customer service. It is a pioneer in providing high touch customer care services to brand-conscious companies, including premium retailers, luxury travel agencies, consumer products, and financial services companies. VIPdesk’s primary focus is, and has always been, to provide clients with exceptional customer service to create memorable customer experiences.
There are a lot of acronyms in telecom—SMS, MMS, PRI, SIP; the list goes on. Now we’re adding another one: BYOC. BYOC, or Bring Your Own Carrier (also known as Direct Routing by Microsoft), is when businesses bring the carrier of their choice with them, plugging the carrier into their existing or preferred contact center […]Continue reading