Author: Shelby Bozekowski

Bright Pattern to Sponsor and Present at SOCAP’s 2019 Re-Imagine Customer Care Conference     SAN FRANCISCO (PRWEB) OCTOBER 15, 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of SOCAP’s 2019 Re-Imagine Customer Care Conference in Tucson, Arizona, from October 20 to 23, 2019. At the event, Ted Hunting, Senior Vice [...]Continue reading

Frost & Sullivan Profiles Bright Pattern As Top-Performing Global Cloud Contact Center Provider     Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, profiled by Frost & Sullivan as top-performing cloud contact center provider SOUTH SAN FRANCISCO, Calif., Sept. 24, 2019 /PRNewswire/ -- Bright Pattern today announces recognition from Frost & Sullivan as [...]Continue reading

Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by enterprise provider of consumer electronic devices SAN BRUNO, Calif., Sept. 19, 2019 /PRNewswire/ -- A leading consumer electronics organization known for innovation and expert device design has recently [...]Continue reading

New Bright Pattern Customer Experience Survey Finds Only 22% of Companies Offer Omnichannel Conversations     Bright Pattern presents key findings from Canam Omnichannel CX Benchmark Trend Report SAN BRUNO, Calif., Sept. 17, 2019 /PRNewswire/ -- Adoption of digital channels continues to increase in U.S. contact centers. According to Canam Research, 83% of contact centers in the U.S. [...]Continue reading

VIPdesk is a leader in outsourced customer service. It is a pioneer in providing high touch customer care services to brand-conscious companies, including premium retailers, luxury travel agencies, consumer products, and financial services companies. VIPdesk’s primary focus is, and has always been, to provide clients with exceptional customer service to create memorable customer experiences.

Leading Global Delivery Service Deploys Bright Pattern Contact Center Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global shipping and logistics enterprise SAN BRUNO, Calif., Aug. 29, 2019 /PRNewswire/ -- A leading global service delivery company known for an innovative customer experience has recently deployed Bright Pattern Contact Center for [...]Continue reading