Today’s customers don’t just want good prices—they want experiences and relationships. They want brands they can rely on for quality service at all times. And at the core of this customer-consumer relationship is exceptional customer service. For example, 80% of consumers say they feel emotionally connected to brands after their support solves a problem for […]Continue reading
Frost and Sullivan, one of the leading analysts and consultants in the technology space, recently released their take on Bright Pattern’s call center software platform. Dividing Bright Pattern’s performance into innovation and growth, Frost and Sullivan’s analysis of Bright Pattern included many statements about the innovative nature of the company as well as how fast […]Continue reading
In Bright Pattern’s multi-part series to recap of its workshop at CCW Vegas, titled “The Future of CX – What’s Next?”, we have covered many parts of the workshop including omnichannel quality management and the use of new mobile channels. The workshop featured insight from the audience (many of whom are customers with fascinating use […]Continue reading
Among business executives, 64% consider customer service crucial to their firms’ growth. Customers expect top customer service from all channels when doing business with you. If you can’t deliver, they’ll turn to a competitor. Omnichannel quality assurance is the key to keeping your service on point. In this article, you’ll learn what it is, its […]Continue reading
Topic: What’s Next with Omnichannel Quality Management Ted started off this section by sharing these slides and information from a recent Bright Pattern survey on omnichannel quality management. The survey showed that: Improving CX is a Top 3 priority of most companies (Gartner) But you can’t improve what you can’t measure of most companies (Gartner) […]Continue reading
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading
Bright Pattern, the leading provider of omnichannel call center software, is heading to CCW Europe! CCW Europe is one of the largest CCW events in the world, and brings together the best and brightest of the CX industry and contact center industry for 3 days. CCW Europe 2022 will be held in Amsterdam, Netherlands from […]Continue reading
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading
Microsoft Teams lacks native contact center functionality. While it has some similar features (shared voicemail, call queuing, etc.), it falls woefully short of a full-featured contact center. Thankfully, you can seamlessly integrate your own software directly into Teams. This guide explains what Microsoft Teams contact center integration is, its benefits, and how to set it […]Continue reading
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading