Artificial intelligence, or AI, has been a hot field in technology for the past couple of years and there is great value in implementing artificial intelligence in IT service management. AI can power IT service management processes like routine tasks, notifications, and self-service.

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.