Conversational IVR vs Traditional IVR: What’s the Difference
Conversational interactive voice response (IVR) makes support faster and more personalized for clients than traditional IVR. And in an age of chatbots and email, 42% of people still prefer phone calls for customer support. Personal service and a personalized customer experience boosts conversions, and there’s nothing more personal than talking to a human. But humans […]Continue reading