Setting Up a Self-Service Customer Support System

By Brett Ransom July 15, 2021

Bright Pattern Supports the Visually Impaired in the Contact Center

By Andrew Huang July 14, 2021

Transition to the Cloud to Reduce Operational Expenses While Improving Customer Experience

By Brett Ransom July 8, 2021

Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer

By Andrew Huang July 7, 2021

How to Get Started: Effortless, Personal Omnichannel

By Andrew Huang July 1, 2021

Digital Disruption in Financial Services Customer Experience

By Shelby Bozekowski June 30, 2021

Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website for information before using any other channel.

PCI Compliance: What Contact Centers Need to Know

By Mark Hodgen June 24, 2021

How Financial Service Providers are Improving ROI with Omnichannel Customer Service

By Brett Ransom June 23, 2021

Bright Pattern Powers Global Network of Omnichannel Call Centers with Transcosmos

By Andrew Huang June 17, 2021

Make Better Business Decisions: The Importance of Contact Center Surveys

By Brett Ransom June 16, 2021