Bright Pattern Selected for IBM’s Watson Build Challenge
Bright Pattern begins development on cognitive business solution using IBM Watson APIs on IBM Cloud to leverage call center AI and sentiment analysis for improved customer experience
Bright Pattern Named Call Center Category Leader for 2017 Q3
Bright Pattern, leading provider of omnichannel cloud contact center technology, today announces their placement as a leader in the 2017 Q3 GetApp Call Center Category
Real-Time Caller Data from The Data Group
Bright Pattern partners with The Data Group to provide customers with real-time data solutions within the Bright Pattern platform, allowing businesses to access The Data Group database of caller profiles for superior business optimization
Annual Call Center Week Conference and Expo
Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Call Center Week Conference and Expo, June 26-30, 2017, in Las Vegas, NV
AI Applications for Contact Centers Enabled by IBM Watson
Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology
Annual Northeast Contact Center Forum Conference and Expo
Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium.
The 29th Annual Conference of Healthcare Call Centers
Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the 29th annual conference of Healthcare Call Centers, June 7-9, 2017 in Salt Lake City, UT
Call Center Leader in FrontRunners Quadrant
Bright Pattern, global provider of multichannel cloud contact center software, has been identified as a leader on the FrontRunners quadrant for Call Center Software
Bright Pattern Integrates Telegram to Omnichannel Contact Center Software
Bright Pattern, leading provider of multichannel cloud contact center software, now integrates with Telegram to provide a new era of contact center messaging.
Bright Pattern Integrates Google Cloud Speech
Bright Pattern integrates Google cloud speech to omnichannel contact center software