Bright Pattern, leading provider of multichannel cloud contact center software, now integrates with Telegram to provide a new era of contact center messaging.
Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Telegram, the cloud-based mobile and desktop messaging app with a focus on security and speed. The integration provides contact centers with an additional channel for serving their customers.
Telegram allows users to send messages, as well as video and images for desktop or Android, iOS, Windows Phone and Ubuntu Touch mobile devices. In February of 2016, Telegram had over 100 million monthly active users, sending 15 billion instant messages daily. The application is available in English, Arabic, Spanish, German, Italian, Korean, Dutch, Portuguese and Aragonese. Wide adoption of Telegram continues with nearly 350 thousand new users daily.
Bright Pattern’s integration to the mobile messaging giant proves their determination to lead the contact center industry in messenger application innovation. The continued addition of messaging channels to the Bright Pattern platform aligns with their goal to provide end users with a large variety of communication options making enterprises more approachable to customers and eliminating common frustrations involved in the customer service industry.
“Developing an integration with Telegram was a clear choice based on their worldwide adoption and the number of enterprises wishing to communicate with customers over instant messengers,” said Konstantin Kishinsky, CEO of Bright Pattern. “Along with our other messaging integration such as; WeChat, Viber, and Line, Bright Pattern is leading the contact center industry in mobile application channel availability.”
Bright Pattern’s cloud contact center solutions help simplify multichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
Telegram is a cloud-based mobile and desktop messaging app with a focus on security and speed.