Bright Pattern announced today its recognition as a Leader on the Gartner FrontRunners quadrant for call center software. To create the report, Gartner and Software Advice evaluated over 240 call center software providers. The software providers were ranked in the matrix based on a value score and a capability score which were determined based on customer reviews and product performance details.
Bright Pattern’s omnichannel software reached a high score in overall product performance because of its innovative feature set and the number of customers currently using the software. They also gained their leader spot thanks to numerous 5 star customer ratings (like the following) and a 96.67% net promoter score.
Making Good Support Easy: “After many years working with other systems, it’s great and enjoyable to have the Bright Pattern product. Bright Pattern provides timely support visuals/needs with features that can be customize to desire. Reporting made easy at the drop of a dime with key data. A cloud based system that works with limited downtime.”
FrontRunners is powered by Gartner Methodology and published on Software Advice, a Gartner Digital Markets company. FrontRunners evaluates end user reviews and verified product data to position the top performing products based on capability and value for small businesses. The FrontRunners quadrant for Call Center software is available here.
Bright Pattern’s cloud contact center solutions help simplify multichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
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The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.