Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI
Bright Pattern, provider of omnichannel cloud contact center software, partners with Alterra.ai, provider of virtual agents powered by AI and Deep Learning
CTI Integration with Oracle RightNow
Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its extended offering with Oracle RightNow Integration
Bright Pattern Extends Its Service to Australia and New Zealand (ANZ)
Bright Pattern, global provider of multichannel cloud contact center software, continues to expand its presence in the Asia-Pacific region
Extending Cloud Contact Center Service to Japan
Bright Pattern, global provider of multichannel cloud contact center software, expands its presence in Japan to enhance local voice communications and improve regional compliance.
Bright Pattern Partners with Dizzion
Bright Pattern, leading provider of multichannel cloud contact center software, is proud to announce a new partnership with Dizzion, a global provider of end-user computing services
Bright Pattern Reports Record 2016 Financial Performance
Bright Pattern, a global provider of multichannel cloud contact center solutions, continues its strong growth trajectory with record revenue, bookings and thriving customer base.
Bright Pattern and Reply.ai Deliver Bots with a Human Touch
Bright Pattern, an innovative cloud contact center provider and Reply.ai, omnichannel bot and AI platform unveiled an integrated solution for smart automated service over messaging channels with a warm human assistance for handling exceptions and improving bot response quality.
Deploying Cloud Contact Centers Globally
Bright Pattern, leading provider of global contact center software, announces upcoming fall release to include local presence and region-aware routing.
Bright Pattern to Showcase Its Latest Cloud Contact Center Release
Bright Pattern 5.0 summer release combines unprecedented channel support with easy channel switching.
Why Contact Centers Need Cloud-Based CRMs
Bright Pattern, a global leading provider of multichannel cloud contact center software, to discuss cloud adoption and movement to cloud contact center vendors with seamless and robust CRM integrations at ICMI Conference and Expo.