Bright Pattern 5.0 summer release combines unprecedented channel support with easy channel switching.
From IQPC Call Center Week, Bright Pattern, a global leading provider of multichannel cloud contact center software, today introduced the latest version of its cloud contact center software. Continuing on its innovative path, the new release brings unprecedented channel support to its unified solution including voice, chat, video, SMS, email, messaging, and in-app customer support. It enables customers to switch transparently from one channel to another, escalating a chat session to a voice call or finishing a call using text messaging, delivering on the omnichannel promise.
The Bright Pattern Summer 2016 Release includes global availability enablement, updated PCI Compliance, advanced out-of-the-box Salesforce integration with floating call window for Salesforce Service Cloud, quality management pro and voice analytics, a quota feature for outbound campaigns and a built-in light CRM on contact and activity history.
At IQPC Call Center Week
Bright Pattern will showcase release 5.0 in Las Vegas at the annual IQPC Call Center Week Conference. Stop by booth #416 for a personalized demonstration of Bright Pattern’s multichannel software that allows agents to seamlessly switch between channels and work numerous channels and interactions simultaneously using patented omnichannel routing technology.
What: IQPC Call Center Week
When: June 27 – July 1, 2016
Where: Mirage, Las Vegas, Nevada Booth #416
About Bright Pattern
Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels including phone, email, chat, video, social networks, SMS, messaging, and mobile applications. The company was founded in 2010 by veterans of the Contact Center and CRM industry. Bright Pattern software is used by call centers of all sizes in over 15 countries. The multi-tenant software runs in public clouds such as Amazon Web Services or Microsoft Azure, Bright Pattern’s own optimized data centers or enterprises’ data centers.