Calls are an easy way to join Teams. One-on-one calls are possible or calls with multiple individuals. You can schedule them prior to time, similar to an event or start them in the middle of the night during chat (for instance).).
Before, employees in the same company or organization were able to call each other through Teams without a telephone number. Today, thanks to Teams Calling combined with a cloud-based phone system, employees are able to make work calls wherever they are, using their work numbers.
Teams can make VoIP calls between Teams users to users. There are two options to enable users to make or receive calls within Teams, to and from landlines as well as mobiles that are connected to the PSTN. To conduct phone calls as well as make use of the call features within Teams it is necessary to have an operating license for your phone system along with a number along with PSTN connectivity. To get a number as well as PSTN connection, you have the option to select the Microsoft Calling plan or take advantage of Direct Routing.
Microsoft provides full Private Branch Exchange (PBX) capabilities to your company via the Teams Phone System. To allow customers to call outside of your company, you must connect the Phone System to the Public Switched Telephone Network (PSTN) by choosing a plan for calling.
Phone System that includes Microsoft Calling Plan – Microsoft’s all-in-the cloud voice service to Teams users. This is the simplest solution that connects the Phone System to the PSTN for calls to external numbers. This option allows Microsoft to be the PSTN carrier.
Calling Plan options
Microsoft Calling Plan options include the following:
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To decide which option is right for your organization, ask yourself the following:
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Users within the same region or country that have an identical Calling Plan share a pool of minutes. If, for instance, there are 100 users within the same region or country with a 120-minute Domestic Calling Plan assigned, they are part of a pool that is 12,000 minutes. Any calls that exceed those minutes will be charged per minute. The option of pooling is only available for similar plans.
Domestic Calling Plan
Through the Domestic Calling Plan, licensed users can make calls to numbers in the country or region that they’re assigned to in Microsoft 365. Unlimited inbound minutes are included. Outgoing minutes are included, based on the purchase of the license.
The three Domestic Calling Plan options to select from:
Note: Zone 2 licenses aren’t currently available for sale in the United States and Puerto Rico.
International Calling Plan
The International Calling Plan, licensed users are able to call numbers within the country/region in which the Microsoft 365 license is assigned to the user, based on the location of the user, as well as to international numbers within 196 countries and regions. Unlimited inbound minutes are included. Outgoing minutes are included, based on the license you purchased.
Pay-As-You-Go Calling Plan
With the Pay-As You-Go Calling Plan, registered users can make calls to numbers in the region or country in which they have their Microsoft 365 license is assigned to the user according to the location of the user and internationally to the 196 countries and regions.
Unlimited inbound minutes are included. There are no outgoing minutes included. Outgoing calls are billed according to the number of minutes used or with Communications Credits, or with post-usage bill (for new Commerce Experience calls only). Licenses are allocated to users depending on the location they reside in.
There are two Pay As You Go calling Plan choices to select from:
1. Find out if Calling Plans are available in your country/region
Visit Country and Region availability for audio Conferencing or Calling Plans and choose your region or country to find out information on availability for Calling Plans.
If calling Plans aren’t offered for your region or country check out PSTN connectivity options for additional options available PSTN connection options.
2. Buy and assign licenses
3. Get phone numbers
There are three ways to get new user numbers:
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4. Add emergency addresses and locations for your organization
An emergency address should be linked to a telephone number. The way this happens will be different between regions and countries. For instance, for instance, in the United States, you need to add an emergency number when you assign a telephone number for the person who is using it. For the United Kingdom, you need to add an emergency number to the number when you get the number from Microsoft 365, or when moving numbers you have with your present provider.
5. Assign an emergency address and a phone number to a user
You have to assign a telephone number and emergency contact to each user. The emergency address has to be established before you are able to link it to a telephone number.
6. Tell your users about their new phone numbers
Microsoft suggests sending a mailer or using your preferred method of communication to inform the public about your new numbers.
In Microsoft Teams Users can view their phone number by clicking Calls in the navigation left. The number will be displayed over the phone dial.
Direct Routing refers to the method in which Teams are routed to PSTN with the help of an Session Border Controller (SBC) and SIP Trunks. Direct Routing allows you to connect your personal telephone directly to Teams as well as connect Teams to a variety of telephony service providers (like ours). This feature lets you benefit from lower calling rates, while offering an easier and more flexible service. This is a great choice for a variety of companies as you can pick your own provider of telephony and still have a confirmed integration with Teams. Teams platform.
