Bright Pattern, leading provider of omnichannel contact center software, is recognized by the Gartner Digital Markets network and GetApp as the top provider of cloud contact center software
Bright Pattern today announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous momentum in both global expansion and product innovation, was recognized in the Call Center Category Leaders Q4 2018 for Bright Pattern Contact Center, an all-in-one cloud platform that is revolutionizing the way customer service is delivered.
Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. Bright Pattern software creates an effortless, personal customer experience across transitional and emerging channels including voice, text, chat, email, video, messengers, and bots. The award-winning technology provides businesses with best-in-class omnichannel routing, automation and artificial intelligence, chatbot and agent assist, case management, reporting and analytics, and out-of-the-box integrations.
Bright Pattern placed above top competitors, including NICE inContact, Five9, and Talkdesk by receiving a high ranking in all evaluated categories, including customer reviews, out-of-the-box integrations, functionality, and security.
“To provide outstanding customer service and compete with customer experience giants like Amazon, Uber, and Zappos, companies require the most innovative cloud infrastructure that delivers flexible, scalable software at a fraction of the on-premises price that is easy to use for customer representatives and customers alike,” said Michael McCloskey, CEO of Bright Pattern. “Recent recognition from Gartner, Ovum, and review sites like GetApp prove that Bright Pattern is emerging as a top provider with a modern platform built to support today’s customer needs—anywhere, anytime, on any channel.”
In addition to the GetApp #1 ranking, Bright Pattern has received a series of awards and accolades highlighting its mature product offering, powerful corporate strategy, and success at delivering a powerful yet easy-to-use cloud contact center offering for any industry, anywhere worldwide, within any company size or structure. Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security in the 2017-2018 Ovum Market Report. Additionally, Bright Pattern was placed as a leader in the 2018 FrontRunners Quadrant for Call Center Software.