Bright Pattern, leading provider of omnichannel cloud contact center software, integrates with Loxysoft to provide the leading workforce management (WFM) solution to one of the fastest growing outsourced omnichannel service providers, VIPdesk Connect
SAN BRUNO, Calif., Oct. 23, 2018 /PRNewswire/ — Bright Pattern, omnichannel contact center vendor, partners with Loxysoft’s flagship WFM solution, ProScheduler. The solution helps midsize and enterprise businesses leverage their workforce investments to accurately schedule agents using sophisticated software in order to reduce staffing costs while improving ROI.
The Bright Pattern and Loxysoft ProScheduler integration provides customers with:
- Optimized schedules
- Reports for monitoring and making informed business decisions
- The ability for agents to change shifts and request leave and vacation time
- Integrations with popular payroll systems
- Management of collective agreements and work rules
“Staffing contact centers with the right amount of agents can be a difficult task resulting in decreased profitability if accurate forecasting tools are not used,” said Michael McCloskey, CEO of Bright Pattern. “ProScheduler by Loxysoft providers customers with all the tools they need to properly staff their centers. The WFM solution has enterprise features but remains truly user friendly. Our partnership provides companies of all sizes with an all-in-one contact center solution to improve CSAT and ROI.”
“Bright Pattern’s vision of the future of omnichannel call center solutions perfectly aligns with ProScheduler’s view of how an app can help transform a call center from both the operations and human resource perspective,” said Sean Vierling, President of Loxysoft. “The integration of ProScheduler into Bright Pattern’s platform will only enhance both softwares’ ability to improve the efficiency and effectiveness of a client’s call center operations.”
“ProScheduler’s greatest contribution to call center operations has always been how quickly our clients get a return on their investment and how it does it by optimizing schedules based around an organization’s reported Service Level requirements,” commented Emma Skygebjerg, Chief Partnership Strategy Officer. “ProScheduler’s ability to improve intra-day management helped reduce agent costs related to operations by 30% in just a matter of weeks.”
About Bright Pattern
Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
ProScheduler is Loxysoft’s flagship WFM offering a host of enterprise-class workforce management solutions. ProScheduler helps businesses leverage their workforce investments to effectively schedule people to give them a work/life balance while maintaining business profitability. Services are provided to over a hundred customers in the United States. ProScheduler’s easy-to-use interface, low upfront cost, and quick integration allows customers to get started and see results within weeks.
About VIPdesk Connect
VIPdesk Connect, a US-based provider of outsourced customer care services, utilizes a team of Brand Ambassadors (customer service professionals) located throughout the US to elevate the customer experience for luxury brands. Talented team members of VIPdesk Connect not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk Connect’s suite of services include true omnichannel customer care, such as phone, email, chat, SMS, social, and back-office support.