Bright Pattern, a provider of omnichannel cloud contact center software and Ttranscosmos, the global leader with over 45 years of experience in outsourced services announces an omnichannel customer service solution for a major consumer electronics company’s Facebook page.
The solution connects the vendor’s Facebook page visitors to customer service using Facebook Messenger. It helps to answer product questions directly on the Facebook page using a popular digital messenger app.
Using the solution, visitors on the Facebook page have access to a bot over Messenger. The bot identifies visitors and helps with common questions. More difficult ones are transferred to live agents along with the full context of the interactions. The conversation can be switched to voice or any other channel such as SMS Text or email by either the agent or the customer. The interaction context is maintained throughout the entire conversation.
“We are excited to combine bots and human-assisted service to offer a great customer experience for such a major G500 company,” said Konstantin Kishinsky, CEO of Bright Pattern. “We are also glad to continue to innovate customer service with our long-standing partner Ttranscosmos.”
The cloud software solution is available from Bright Pattern today. The complete service can be obtained from Transcosmos.
About Transcosmos Inc.
Ttranscosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. Ttranscosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 169 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, Ttranscosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 48 countries around the globe. Ttranscosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.