Ted Hunting, SVP of Marketing at Bright Pattern, to Present “Keys for Creating and Measuring Great Omnichannel Customer Journeys” at Customer Contact Week Europe 2019
SOUTH SAN FRANCISCO, CALIF. (PRWEB) OCTOBER 01, 2019
Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of Customer Contact Week (CCW) Europe 2019 in Amsterdam, the Netherlands, from October 7 to 10, 2019. At the event, Ted Hunting, Senior Vice President of Marketing at Bright Pattern, will present “Keys for Creating and Measuring Great Omnichannel Customer Journeys.” In this session, Hunting will discuss the importance of omnichannel, the keys for getting started, and omnichannel use cases for companies interested in transitioning to effortless, seamless customer conversations across channels like voice, chat, SMS, messengers, bots, email, and others.
The session will take place at the conference on Tuesday, October 8, at 8:40 a.m. The session will include information from the recent e-book, 5 Keys: Effortless Personal Omnichannel Customer Experience, authored by Hunting.
“CCW Vegas is the world’s largest customer contact event series where customer care, customer experience, and contact center leaders come together to learn and share new ideas on customer experience technology and processes,” said Hunting. “We are excited to help CCW bring their world-renowned customer experience events and revolutionary contact center technology to European companies.”
Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.
Bright Pattern will be exhibiting at booth 4 and providing free demonstrations of our award-winning omnichannel cloud contact center platform. If you would like to see an in-booth demonstration, email firstname.lastname@example.org.
About Customer Contact Week
Customer Contact Week (CCW) is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.
About Bright Pattern
Bright Pattern provides the simplest and most powerful contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.