Bright Pattern has been identified as a leading provider of multichannel cloud contact center since its founding in 2010. The solution’s ability to increase agent productivity within a unified user interface has caught the attention of FinancesOnline, one of the most popular business review directories.
Bright Pattern has been awarded two of the prestigious FinancesOnline awards, the Great User Experience Award for 2017 and the Rising Star Award for 2017 for the communication software category. Bright Pattern’s multichannel capabilities and ease of use have been recognized by software experts and customers alike.
Bright Pattern scored a 97% customer satisfaction rating on FinancesOnline and currently serves medium and enterprise companies. Bright Pattern customers report increased reliability, technology improvements and best in class customer support.
FinancesOnline identified three key problems that Bright Pattern solves for users.
- Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.
- Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication.
- Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open.
About Bright Pattern:
Bright Pattern’s cloud contact center solutions help simplify multichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
FinancesOnline is the fastest growing independent review platform for B2B, SaaS, and financial solutions. Our mission is to help business owners find the best solution or product to fit their needs and to provide vendors with an effective way to find potential clients. Describing the idea that sparked the company its co-founder Sebastian Lambert explains that ‘today there are thousands of vendors offering countless B2B or financial solutions which makes it increasingly harder for business owners to browse through so many possibilities and choose the best one. Just like many people facing this problem we too became frustrated with how difficult, time-consuming and costly it is to find a product or service tailored to your needs.