IT-Communications Inc., a business process outsourcing (BPO) provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation partner on the project.
What ultimately led IT-Communications to choose Bright Pattern Contact Center, after all operational requirements were satisfied, was its support for emerging social messaging channels like LINE and extensive AI capabilities.
LINE is a free mobile messaging app for smartphones, tablet computers, and personal computers. With 600 million users reported in 2015, LINE has a significant footprint around the world and is the most popular messaging application in Japan. Users exchange texts, stickers, images, video, and audio, as well as conduct free voice conversations and video conferences.
Technology developed by the top AI solution provider in Japan, enables Bright Pattern Contact Center to provide a number of exciting features for Japanese-speaking customers, such as customer phrase pattern displays, natural language chatbot automation on all text-messaging channels, indications for focusing coach and supervisor attention on negative sentiment conversations, full-text search of all communications, and context-based agent assistance.
“We are happy to have been selected by IT-Communications for our AI and omnichannel strategy,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “Our always-on, active-active platform featuring over 25 point-and-click integrations with AI cloud service providers gives our customers the power and flexibility to drive digital transformation.”
“Bright Pattern software opens new opportunities for our clients to engage the digital generation,” said Takashi Ishihara, President of IT-Communications. “We are pleased to offer more value with cutting edge technology, while underscoring our core strengths of agility, service quality, and customer focus.”
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
IT-Communications is known for its agile launch of call centers through a carefully curated set of on-premises and cloud technology; for having the most highly motivated communicators in the telemarketing industry on staff; and for its delivery of multilingual services in English, Chinese, and Korean. IT-Communications rapidly adjusts to client requirements and provides cost-effective operations with minimum investment. IT-Communications provides business process outsourcing and technology from four centers in Japan.
About Communication Business Avenue
Communication Business Avenue with offices in Yokosuka City, Japan and branch offices in Malaysia and Philippines, has localized contact center and business communication solutions selected from all over the world, and implemented them in Japanese companies and call centers.