Omnichannel customer experience: service solutions of tomorrow

Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.
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San Bruno CA, USA and Cologne, Germany, November 19, 2015. Bright Pattern, the award-winning leader in cloud-based contact center solutions and ITyX, the leading AI-based customer interaction, and experience management provider, have entered into a strategic alliance to provide comprehensive solutions that meet the needs of today’s enterprise businesses. The agreement brings together Bright Pattern’s omnichannel contact center capabilities spanning voice, video, e-mail and text, and ITyX’s AI-based self-learning process automation software platform to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.

Bright Pattern’s market-leading omnichannel call center software is designed, architected, and built from the ground up and aimed from inception at satisfying the needs of today’s enterprises, its customers, and its employees.

It features omnichannel interactions (e-mail, text, voice, and video), social networking, mobile and context-aware capabilities for next-generation consumer engagement and customer service.

The solution is specifically designed for rapid innovation delivery in a cloud to reflect the ever-evolving customer journey.

“We are very excited about the opportunities this alliance creates for customers in all industries,” said Konstantin Kishinsky, CEO of Bright Pattern. “ITyX’s applications and vast experience in Artificial Intelligence and Cognitive Computing are an excellent complement to our platform. This alliance brings together two solution sets entirely capable of providing businesses a key differentiator in their ability to seamlessly create consistent and intelligent omnichannel customer communications solutions incorporating their mobile lifestyles.”

Solutions from ITyX are now applied in 22 countries with many of the “Global Top 150“ companies. ITyX is among the European key innovators in providing AI-based customer interaction solutions that create engaging and unique experiences. ITyX was establishing its first location in the United States in 2014 by selecting downtown Orlando for its U.S. subsidiary.

About ITyX: Founded in 1996 as a spin-off from the University of Koblenz, Germany, ITyX counts among the world’s leading specialists for adaptive software solutions in the area of Contact Center Software and ECM. Based on methods of artificial intelligence (AI), ITyX has developed modular software solutions, that capture, analyze, classify, validate and process text-based content and data across all channels (email, the Internet, letter, fax, SMS, App). Renowned brands such as Allianz, Bosch, IKEA, Samsung, UniCredit or Xerox rely on self-learning solutions by ITyX in the realization of their digital information and communication strategy.

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