To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has been a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when […]Continue reading
The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to help CCW bring its revolutionary events to European companies and showcase our award-winning omnichannel cloud contact center software in the expo hall.
Looking back about 10 years ago, a call placed to a customer service center had a high likelihood of ending with the caller screaming, “REPRESENTATIVE!” into their phone. This early iteration of AI and natural language processing (NLP) was not very intuitive and could only manage a few simple tasks. Fast-forward to the present day […]Continue reading