About Shelby Bozekowski

As the Director of Marketing at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

    The differences between contact centers and call centers are fundamental. Both are places where customers come for help and receive customer support, but their capabilities in terms of technology and how they deliver the customer experience are vastly distinct. Knowing their differences lets your brand make the best choice for reliable, accessible customer service. So […]Continue reading

    First, let’s understand exactly what an omnichannel call center entails. Bright Pattern’s call center software solution is cloud-based and omnichannel, giving you the ability to communicate across all channels: text, email, voice, social media, video, live chat, and web chat, including messenger apps like Facebook Messenger and WhatsApp. Customers expect to be able to use […]Continue reading

    Running a call center means handling customer data and sensitive information that needs to be kept secure. This means having features that keeps data secure, access controls for sensitive information, as well as secure data transmission. One of the main compliance procedures to help ensure that a contact center software is compliant and secure is […]Continue reading

    Without a doubt, the future of customer service is omnichannel. In fact, according to a recent study, 9 out of 10 customers demand omnichannel support. Omnichannel contact centers make client support easier by seamlessly connecting all channels (e.g., text, email, chat, voice, etc.). An omnichannel platform connects all of these channels into one, seamless conversation […]Continue reading

    IVR technology is critical for inbound call centers that want to optimize their call center performance, the performance of their call center agents,and improve KPIs and metrics. To ensure that contact centers are delivering the best possible service during inbound interactions and incoming calls, call centers need a powerful, advanced IVR that can personalize the […]Continue reading

    Government call center software is a type of software that allows government agencies to manage and monitor their call center operations. This software can help agencies to optimize their resources, manage their customer interactions, and report on their performance. Additionally, government call center software can help agencies to improve their customer service and better serve […]Continue reading

    Medical call center software is a vital tool for healthcare organizations. It enables them to manage and coordinate patient care, as well as support other administrative tasks. There are many features that make medical call center software a valuable resource for healthcare providers. Some of the top healthcare call center software features include:  Automated Call […]Continue reading