Bright Pattern Omnichannel Quality Management solution monitors 100% of interactions on every channel with real-time AI monitoring
2019 was a big year for the customer experience (CX) space. Many companies took strides to move toward a more automated contact center with AI and bots, while others focused on improving more traditional channels with innovative cloud technologies. As the newest trends and topics of 2019 were being discussed, Bright Pattern was right there […]Continue reading
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has been a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when […]Continue reading
The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to help CCW bring its revolutionary events to European companies and showcase our award-winning omnichannel cloud contact center software in the expo hall.