If you’re in the market for auto dialer software, you’re likely feeling overwhelmed by all of the choices. Which one is the best for your business? In this blog post, we’ll help you choose the right auto dialer software for your needs.
What is Auto Dialer Software?
Auto dialer software is a program that automates the process of making phone calls. It can be used to make calls to potential customers or to contact members of a sales team. The software can be configured to dial a certain number of times or to wait a certain amount of time between calls. It can also be set to play a recorded message or to connect to a live person. There are other advanced features that auto dialer software can have as well, such as the ability to skip unanswered calls or disconnected numbers, and calling ahead of time so that live agents are consistently connected to live, ready callers. These advanced features are only available with the right platform.
How to Choose the Right Auto Dialer Software
Auto dialers are a great way to connect with potential customers and increase sales. However, not all auto dialers are created equal. So, how do you choose the right auto dialer software for your business?
Here are a few things to consider:
- What type of campaigns will you be using the auto dialer for?
There are many different types of auto dialers, each with their own strengths and weaknesses. For example, if you will be running outbound sales campaigns, you’ll need an auto dialer that can make calls quickly and efficiently that is also capable of skipping unanswered calls. If you will be running customer service campaigns, you’ll need an auto dialer that can handle large volumes of calls.
- How many agents will you need?
Another important consideration is how many agents you will need. Some auto dialers can only support a limited number of agents, while others can support hundreds or even thousands of agents. This is dependent on the call center software provider and vendor that you choose.
- What features does the auto dialer have?
Different auto dialers offer different features. Make sure to ask about the features offered by each auto dialer before making a decision. Some important features to look for include: voicemail drop, call transfers, call queuing, and automatic call distribution.
- What is the price?
Finally, make sure to consider the price of each auto dialer. Some auto dialers are more expensive than others. Choose the auto dialer that fits your budget and needs.
By considering these four factors, you’ll be able to choose the right auto dialer software for your business.
Bright Pattern Auto Dialing Solutions
Bright Pattern’s auto dialer and predictive dialer allows call centers to make outbound calls to phone numbers in an efficient, streamlined manner. Utilizing powerful AI, Bright Pattern auto dialer software offers a number of dialing options to choose from, including predictive dialer, progressive dialer, preview dialer, and automatic interactive voice response (IVR) modes.
Utilize the latest auto dialer software to boost customer satisfaction and agent productivity in your outbound call center, reduce the amount of time spent on manual dialing and cold calling, and increase the number of live connections between live agents and recipients to dramatically improve sales and support results.
Bright Pattern’s autodialer is award-winning, consistently outperforming auto dialers from other top CCaaS software vendors. Bright Pattern’s power dialer and auto dialer system was ranked as the best by Gartner in the 2020 SoftwareAdvice FrontRunner Quadrant, Capterra, and GetApp online review sites.