To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has been a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary. Republic Wireless has been able to deliver on its promise of affordable communication in part because of a lean customer service infrastructure. Republic Wireless is also able to retain a 95% customer satisfaction rating by utilizing innovative contact center technology.
Check out our infographic to get a behind-the-scenes look at how Bright Pattern and Republic Wireless have transformed the way Republic Wireless provides customer service without a traditional brick-and-mortar call center.
As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.