CUSTOMER INFOGRAPHIC: BEHIND-THE-SCENES OF A 95% CSAT

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has been a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary. Republic Wireless has been able to deliver on its promise of affordable communication in part because of a lean customer service infrastructure. Republic Wireless is also able to retain a 95% customer satisfaction rating by utilizing innovative contact center technology.

Check out our infographic to get a behind-the-scenes look at how Bright Pattern and Republic Wireless have transformed the way Republic Wireless provides customer service without a traditional brick-and-mortar call center.

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As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service

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