The future is omnichannel conversations that are seamless and easy for customers. These omnichannel conversations, coupled with omnichannel quality management where every interaction on every channel can be reviewed for quality, provide a glimpse into the future. It’s a future that is possible today, powered by Bright Pattern.
The Bright Pattern omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey. As the name suggests, the omnichannel platform allows representatives to engage with customers across a wide variety of channels (e.g., voice, IVR, SMS, chat, messaging, etc.) and effortlessly switch between them as one seamless conversation with the customer. The Bright Pattern omnichannel contact center platform maintains context and relevant information across all channels as if it were a single conversation, resulting in greater personalization and higher levels of customer satisfaction. Bright Pattern also let’s companies use AI to monitor every single interaction on every channel so that quality assurance and a great customer experience can be delivered in a single omnichannel customer experience platform.
Keep up with the hottest trends in CX. Check out Bright Pattern’s full guide “2021 Customer Experience Trends: The ABCs of the Post Pandemic Contact Center”