All Dialing Modes
Predictive, preview, progressive, and manual preview modes let campaign operators tailor dialer for any list quality and/or desired agent engagement
FOUR WAYS TO DIAL OUT
Custom-build your dialer any which way with our predictive, preview, progressive, and manual preview dialing modes. Four modes enable campaign operators to tailor their contact center’s dialer for any list quality and/or desired agent engagement.
PREVIEW CALLING RECORDS
For Preview campaigns, calling records are submitted to the agents participating in the campaign, and from the Agent Desktop, they can review record information, dial destination numbers, and monitor call progress. By default, agents dial numbers from list records manually. This process can be automated as well.
PROGRESSIVE AND PREDICTIVE
With Progressive campaigns, the system automatically dials numbers from list records according to a preconfigured dialing rate, monitors call progress, and connects answered call attempts to available agents.
- Dial out using predictive, preview, progressive, and manual preview dialing modes
- Call customers from lists, and preview caller records
- Monitor call progress
- Connect successful call attempts to agents
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BRIGHT PATTERN CALL CENTER SOFTWARE
The choice of enterprises of all sizes and across various industries