FOUR WAYS TO DIAL OUT

Custom-build your dialer any which way with our predictive, preview, progressive, and manual preview dialing modes. Four modes enable campaign operators to tailor their contact center’s dialer for any list quality and/or desired agent engagement.

 

PREVIEW CALLING RECORDS

For Preview campaigns, calling records are submitted to the agents participating in the campaign, and from the Agent Desktop, they can review record information, dial destination numbers, and monitor call progress. By default, agents dial numbers from list records manually. This process can be automated as well.

 

PROGRESSIVE AND PREDICTIVE

With Progressive campaigns, the system automatically dials numbers from list records according to a preconfigured dialing rate, monitors call progress, and connects answered call attempts to available agents.

 

HIGHLIGHTS

  • Dial out using predictive, preview, progressive, and manual preview dialing modes
  • Call customers from lists, and preview caller records
  • Monitor call progress
  • Connect successful call attempts to agents

LEARN MORE ABOUT OUTBOUND VOICE

BRIGHT PATTERN CALL CENTER SOFTWARE

The choice of enterprises of all sizes and across various industries

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service