Four Ways to Dial Out
Custom-build your dialer any which way with our predictive, preview, progressive, and manual preview dialing modes. Four modes enable campaign operators to tailor their contact center’s dialer for any list quality and/or desired agent engagement.
Preview Calling Records
For Preview campaigns, calling records are submitted to the agents participating in the campaign, and from the Agent Desktop, they can review record information, dial destination numbers, and monitor call progress. By default, agents dial numbers from list records manually. This process can be automated as well.
Progressive and Predictive
With Progressive campaigns, the system automatically dials numbers from list records according to a preconfigured dialing rate, monitors call progress, and connects answered call attempts to available agents.
Likewise, with Predictive campaigns, the system automatically dials numbers from list records according to currently optimal dialing rates, monitors call progress, and connects successful call attempts to available agents.
- Dial out using predictive, preview, progressive, and manual preview dialing modes
- Call customers from lists, and preview caller records
- Monitor call progress
- Connect successful call attempts to agents
We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees