Customizable Call & Contact Center Software

wallboards with point-and-click customization

Bright Pattern’s Call Center Wallboards

Bright Pattern’s contact center software includes customizable wallboards that allow team leaders, agents, and supervisors to track the activity of any number of agents as well as key performance indicators, or KPIs, in the call center in real time. Through the contact center wallboard, users can see information and key performance indicators at the service level, including information on agent status within the team, call queue status and queue times, call volume amounts, and the number of calls that need to be handled. With Bright Pattern’s contact center wallboard, get a real time bird’s-eye view of the customer experience your call center is providing and customize the call center wallboard to fit your use case.

Customizable Wallboard Software

Bright Pattern’s call center wallboard and contact center wallboard is customizable for your contact center’s use cases. Utilize the wallboard software to display the data or KPIs that your agent, supervisors, or team leaders need to see. Allow your contact center staff to get real time information on the status of your call center operations. Privileged agents and supervisors may edit a wallboard’s layout with specific widgets, data, message feeds, and more. In addition, privileged users can share their custom wallboards globally within their contact center, so everyone on the team can enjoy the view.

Quality on 100% of All Interactions on All Channels

Ensure high customer satisfaction and great customer experience and customer service on 100% of interactions and contact center calls in your omnichannel cloud contact center with Bright Pattern’s performance management software and quality management platform. Being built as an omnichannel call center software and integrating best-of-breed artificial intelligence for automation, Omni QM enables call center managers to conduct performance management with call recordings and other sensitive information, ensure customer preferences are being met, implement best practices during a customer call, and ensure excellent customer interactions on all contact center calls. Through an omnichannel approach, implement workforce optimization and ensure smooth contact center operations. Track any key performance indicator, or KPI, including average handle time, customer satisfaction, and more.

Powerful CRM Integrations

Bright Pattern’s contact center solution seamlessly connects to your existing CRM system or any major CRM provider. Bright Pattern is the top call center software with an intuitive platform for utilizing all of your customer data and insights, like phone numbers, past interactions, call activity, and putting all this data at your agent’s fingertips to offer a personalized customer experience. Providing great service and personalized experiences has never been easier with Bright Pattern customer relationship management (CRM) integrations. Bright Pattern will fully integrate with your existing system of record or customer relationship management system. Bright Pattern’s contact center solution integrates with all major CRMs including Microsoft Dynamics 365, Salesforce, Oracle Service Cloud, ServiceNow, and Zendesk. Using customer relationship management software (CRM), you can streamline workflow, track a sales process, keep track of your clients, and deliver superior customer support. Through CRM integrations, you can boost workforce intelligence, leading to more sales opportunities and increased customer loyalty.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern Omnichannel Features

Add New Channels Easily

Add new digital channels to your omnichannel experience easily with cloud-based omnichannel capabilities and upgrade your customer service strategy.

No Downtime

Based on the cloud and powered by an Active-Active architecture, Bright Pattern’s contact center solution will never have downtime.

Speech and Text Analysis

Utilize powerful speech analytics and text analysis to rate sentiment of a customer or provide agent assist during an interaction.

Gain Insight

Utilize KPIs and analytics within our contact center software to gain insight into your contact center’s operations and customer behavior for better call center quality assurance.

Empower Agents

Boost contact center agents and contact center managers performance with advanced features like Unified Agent Desktop and different channels of communication.

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Unified Communications for Businesses of All Sizes

Bright Pattern’s omnichannel call center software is accessible to businesses of all sizes and is suitable for any situation, taking your omnichannel contact center to the next level. It can be utilized by any industry or vendor, like retail business, online stores, online business, and brick and mortar stores. Bright Pattern’s omnichannel contact center is the best platform and contact center solutions to beat the competition in customer experience, allowing your omnichannel contact center to beat the competition, improve efficiency, beat the competition, meet customer demands, and deliver exceptional customer experience.

Future-Proof

Easily activate new channels that are introduced to the industry and grow your business in the best way possible. Use a single platform to deliver on an omnichannel strategy with your omnichannel contact center solution and deliver better customer experience.

Scenario Builder

Utilize powerful drag-and-drop tools, APIs, and features to create the customer journey that best fits your business strategy, and take your omnichannel cloud contact center to the next level.

Scalability

Omnichannel and cloud-based means you can scale our software to suit any sized business. Our cloud customer experience platform is perfect for businesses with seasonal needs.

Powerful Integrations

Microsoft
Zoho
Salesforce
Zendesk
Pipkins
NICE
Aspect
Oracle
Monet

Additional Bright Pattern Features

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