Channel Sales Manager – EMEA – Cloud Contact Center

To accommodate our next stage of rapid growth, Bright Pattern is seeking an experienced and motivated Channel Sales Manager to spearhead building our European business. This leader will recruit, develop and expand our European partner ecosystem and be a primary driver of regional revenue. As a Channel Sales Manager, you will be responsible for opening new routes to market and helping partners in Europe/Asia build & sell customer experience offers at speed and scale. We look for business athletes who are aggressive team players – hungry, nimble and intelligent – with the ability and willingness to close a mix of complex enterprise and more transactional deals. This is a key position within our Sales organization and will report directly to our Director of Channel Sales, EMEA. You will be responsible for opening new routes to market and helping recruit partners to build & sell our contact center solution at speed and scale.

Key Areas of Focus

• Develop a new partner ecosystem by recruiting key distribution partners
• Manage the sale of Bright Pattern through European partners
• Be a primary source of contact for partner enablement including attracting, developing, and maintaining relationships with various distributors, resellers, or agents
• Build preference for Bright Pattern’s contact center software within partners’ sales teams
• For select direct deals involving major accounts, act as the account executive to close business

Responsibilities

• Primary responsibility to drive European revenue targets
• Identify and recruit key partners to sell Bright Pattern throughout Europe
• Develop and enable key partners as the primary revenue channel in EMEA
• Assist channel partners to position Bright Pattern best option for contact center solutions
• Close customer opportunities, manage forecasts and pipelines
• Develop GTM plans with partners to include engagement models and revenue targets

Key Skills and Qualifications

• Proven experience recruiting, signing and driving revenue in a start-up environment
• Knowledge of key partners and ability to quickly engage and quickly establish revenue-yielding relationships
• 5-10+ years of experience in software sales and partner development for cloud-based sales
• A demonstrated ability to establish, maintain, and grow business relationships successfully, with an emphasis on sales and partner processes
• Strong action and results orientation
• Ability to operate independently and drive sales in a start-up environment
• Bachelor’s degree or above
• Experience with and knowledge of call center software, CRM, service management, SaaS
• Experience with APAC partners and/or Service Providers for CcaaS

Salary and Benefits

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!