Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Managing Director of EMEA Channel Sales – Cloud Contact Center Software

Bright Pattern is looking for a director of EMEA Channel Sales to create, identify, and close sales within the European region primarily with partners secondarily with a set of direct named accounts. The Managing Director of Channel Sales is a key position within our company and will report directly to Bright Pattern CEO. The Managing Director’s primary responsibility is to manage sales teams within Europe region, to acquire new customers and drive revenue. A successful MD is a self-starting closer who can create a large pipeline of business within a short period of time.


  • Develop and manage a team of professionals in Europe region while achieving overall quota to drive revenue for Bright Pattern
  • Acquire new business by building a network of customers and industry contacts to facilitate sales development and successes
  • Provide management with necessary insight into the field sales teams with suggestions and recommendations for ways to improve performance
  • Ensure alignment with the rest of the wider Bright Pattern team supporting Bright Pattern and partner ecosystem
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Own the sales cycle from lead generation to closure
  • Develop a business plan and present the business plan during review sessions
  • Self-generate leads from personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience


  • 10+ years of outside enterprise contact centre software sales experience
  • Experience selling at the C-level
  • Experience/familiarity with call center software, CRM, service management, SaaS
  • Proven track record of sales excellence, proven sales hunter and closer
  • Demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
  • Strong operational and analytical skills. Ability to describe trends and provide insight
  • Strong strategic thinking with a penchant for action and results. Excellent project management and creative problem solving skills
  • Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
  • Bachelor’s degree or equivalent years of relevant work experience
  • Knowledge of territory or accounts assigned

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings


Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

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